Refund and Ticketing Travel Consultant

About CTM
CTM is a global award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. CTM provides personalised service excellence with client-facing technology solutions in offices all around the world, including New Zealand, Australia, Asia, North America and Europe with over 3000 employees and growing.

At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future-focused professionals we work with the company's values in mind; Connect, Deliver and Evolve.

About the Role
The Refund and Ticketing Amadeus GDS Consultant works within our in-house ticketing team. The Refund and Ticketing Consultant role is critical to supporting our operational teams with expert knowledge of GDS refunds, ticketing, fare rules and fare construction.

This role focuses on managing the refunds of domestic and international airline tickets as well as some airline ticketing, airlines changes. The successful candidate will have a great knowledge of all processes, procedures and systems within CTM or the ability to quickly acquire such knowledge, based on their extensive training experience to-date.
Excellent presentation and interpersonal skills are essential in this role along with a strong operational and technical understanding.

Why CTM?
CTM offer a strong, established, and sustainable work environment which will support your career development and wellbeing. As a global organization CTM offers a range of employee benefits that you can access, including;

Travel discounts
Perkbox - Retail, Lifestyle, Entertainment and Health and Wellness discounts & benefits
Training and Development opportunities
Annual Volunteer Day
x2 Wellness/Chillout Days
Blended work arrangements with hybrid WFH flexibility
2 Weeks extra leave - Purchase Leave
CTM is committed to the unique contributions of all our people and actively encourage candidates with all abilities and diverse backgrounds to apply. Come work for a global award-winning company that values its people, community, and technological innovation.