Job Description
Job Purpose:
This role entails minimizing losses to the bank by maximizing recovery of debts owed to the bank. It involves devising strategies and employing effective staff to fulfil its objectives. This role includes extensive liaoning with Business Heads and Finance, HR and Collection Heads to design and decide on the optimal plan to minimize losses for Retail and Rural products. The role holder would be responsible for minimizing losses and thereby improving profits and contributing to the larger organizational objectives of the bank. This is a critical role that has a direct impact on the financial institution's budget planning
Roles & Responsibilities:
Design strategies to minimize losses to the bank by effectively recovering debt owed to the bank by leveraging call centers based on the customer track record
Design campaigns aligned to the overall collection strategy to ensure maximum recovery
Handle customer escalations and provide different payment modes to customers to reduce bounce rates
Collaborate with the external vendor agencies by on boarding them and providing them with training to enable maximum recovery
Drive initiatives to reduce risk of fraud- Maintain and monitor dashboards to ensure high level of productivity
Employ tools such as automation and drive digital initiatives to increase process efficiency
Conduct detailed analysis of delinquencies and recommend changes to the product teams
Ensure the successful adoption of internal compliances & regulatory framework across the business
Collaborate with the Head of Collections to drive down the net credit loss and delinquency metrics
Train off roll manpower to enable optimal performance.
Managerial & Leadership Responsibilities:
Recommend process changes in order to improve service efficiency and quality across the assigned region
Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service
Leverage in-house synergies through collaboration with internal stakeholders
This role entails minimizing losses to the bank by maximizing recovery of debts owed to the bank. It involves devising strategies and employing effective staff to fulfil its objectives. This role includes extensive liaoning with Business Heads and Finance, HR and Collection Heads to design and decide on the optimal plan to minimize losses for Retail and Rural products. The role holder would be responsible for minimizing losses and thereby improving profits and contributing to the larger organizational objectives of the bank. This is a critical role that has a direct impact on the financial institution's budget planning
Roles & Responsibilities:
Design strategies to minimize losses to the bank by effectively recovering debt owed to the bank by leveraging call centers based on the customer track record
Design campaigns aligned to the overall collection strategy to ensure maximum recovery
Handle customer escalations and provide different payment modes to customers to reduce bounce rates
Collaborate with the external vendor agencies by on boarding them and providing them with training to enable maximum recovery
Drive initiatives to reduce risk of fraud- Maintain and monitor dashboards to ensure high level of productivity
Employ tools such as automation and drive digital initiatives to increase process efficiency
Conduct detailed analysis of delinquencies and recommend changes to the product teams
Ensure the successful adoption of internal compliances & regulatory framework across the business
Collaborate with the Head of Collections to drive down the net credit loss and delinquency metrics
Train off roll manpower to enable optimal performance.
Managerial & Leadership Responsibilities:
Recommend process changes in order to improve service efficiency and quality across the assigned region
Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service
Leverage in-house synergies through collaboration with internal stakeholders
💡 Quick Summary
Seeking a career-building opportunity? The Regional Debt Manager|Call Centre IDFC FIRST Bank position is now open for candidates interested in the Bank Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
