Regional Head|Business Banking

The role entails scaling up the business for the KCC business for the designated region by developing strategies to expand the existing products, channels, segments and customer base by delivering banking needs to the customers in the most cost efficient and technology effective manner. It includes building up teams, systems, process and culture amenable to the scale and consistency of delivery. Role will closely collaborate with Retail team - Product Head, Operations, Sales, IT, Credit, BIU for same. This role encapsulates the responsibility of providing a seamless and fulfilling customer experience and ensuring IDFC First becomes the primary bank for all banking needs. Roles & Responsibilities: • Grow the AUM base for KCC business solutions and ensure that the overall revenue, cost, profitability and portfolio quality targets are met • Lead and direct the State Heads by providing strategic inputs and plans for distribution penetration in current markets as well as future geographic expansion • Collaborate with the Product Head - KCC to ensure that the customers are offered the best in class solutions funding/multifunding requirements and key DST's are appropriately incentivized. • Design channel mix strategy and develop constructive relationships with Digital marketplace partners and key alliances • Design a fulfilling customer journey leading to customer delight and making IDFC First their banking partner of choice • Oversee distribution channel success through RM training, enablement, integration of alliance channels, improved TAT, focused intervention on low productivity locations etc. • Ensure the successful adoption of internal compliances & regulatory framework across the business • Collaborate with the Head of Collections to drive down the net credit loss and delinquency metrics • Manage and improve the customer journey and partner experience to differentiate the bank from competition • Collaborate with other departments and functions to provide best-in-class products and service offerings to the customer Managerial & Leadership Responsibilities: • Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity • Create environment for team to focus on automation and digital enablement to fulfil customer's needs holistically • Attract & retain best-in class talent to meet Bank's rapid growth target. Educational Qualifications: Graduate - Any Post Graduate – MBA Finance Experience: 18+ Years in KCC business banking