Job Description
Regional Head-NRI
IDFC FIRST Bank
Mumbai, Maharashtra
Apply
16 hours agoFull–time
Job Description
Job Description
Job Title – Regional Head-NRI
Place of Work - Mumbai
Business Unit - Retail Banking
Function – Retail Liabilities
Job Purpose
The role entails driving NRI NTB acquisition through multiple channels and teams in the region through branches, Dedicated NRI FOS (RM & ROM) The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing and deepening. The role has a P&L responsibility contributing to the larger branch banking channel objectives.
Roles & Responsibilities
• Manage team of NRI RM & RO in the Zone
• Recruit/ Retain NRI RM & RO
• Track NRI FOS resource Productivity, develop KRAs
• Engagement with specific segments – Sea-farer/ Corporate Salary/ Chartered Accounts/ Offshore & Local NRI specific events
• Drive reference to BOC channel for customers who are not in the country
• Work on NRI CASA build up, FX remittance & product penetration from existing customers
• Ensure product & process training/ percolation to NRI FOS and Branch teams of Zone.
• Ensure quality of sourcing/ FTNR/ KYC quality
• Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms
• Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers
• Recommend process changes in order to improve service efficiency and quality across the branch network
• Facilitate a customer centric branch channel and achieve/exceed the defined NPS targets
• Monitor the branch network expansion as per the defined business plan
Managerial & Leadership Responsibilities
• Attract and retain best-in-class talent for key roles in their reporting structure
• Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements
• Enable teams to drive growth targets by providing necessary support
Educational Qualifications
Graduate - Any
Post Graduate – MBA Finance Tier I
Experience
16+ years of relevant branch banking experienc
IDFC FIRST Bank
Mumbai, Maharashtra
Apply
16 hours agoFull–time
Job Description
Job Description
Job Title – Regional Head-NRI
Place of Work - Mumbai
Business Unit - Retail Banking
Function – Retail Liabilities
Job Purpose
The role entails driving NRI NTB acquisition through multiple channels and teams in the region through branches, Dedicated NRI FOS (RM & ROM) The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing and deepening. The role has a P&L responsibility contributing to the larger branch banking channel objectives.
Roles & Responsibilities
• Manage team of NRI RM & RO in the Zone
• Recruit/ Retain NRI RM & RO
• Track NRI FOS resource Productivity, develop KRAs
• Engagement with specific segments – Sea-farer/ Corporate Salary/ Chartered Accounts/ Offshore & Local NRI specific events
• Drive reference to BOC channel for customers who are not in the country
• Work on NRI CASA build up, FX remittance & product penetration from existing customers
• Ensure product & process training/ percolation to NRI FOS and Branch teams of Zone.
• Ensure quality of sourcing/ FTNR/ KYC quality
• Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms
• Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers
• Recommend process changes in order to improve service efficiency and quality across the branch network
• Facilitate a customer centric branch channel and achieve/exceed the defined NPS targets
• Monitor the branch network expansion as per the defined business plan
Managerial & Leadership Responsibilities
• Attract and retain best-in-class talent for key roles in their reporting structure
• Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements
• Enable teams to drive growth targets by providing necessary support
Educational Qualifications
Graduate - Any
Post Graduate – MBA Finance Tier I
Experience
16+ years of relevant branch banking experienc
💡 Quick Summary
Seeking a career-building opportunity? The Regional Head|NRI position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
