Job Description
Drive overall performance for the Call center
- Tracking key metrics on daily basis -Contractibility, Promise to Pay (PTPs), Conversions
- Location review -state level, branch level, agent level
- Execute strategic priorities for the Call center
- Customer segmentation to drive contractibility and Touch Free (TF) conversion
- Campaign design and tracking on weekly basis
- Incentive scheme design and roll out
- Review and improve day to day operations
- Initiatives to improve Promise to...
- Tracking key metrics on daily basis -Contractibility, Promise to Pay (PTPs), Conversions
- Location review -state level, branch level, agent level
- Execute strategic priorities for the Call center
- Customer segmentation to drive contractibility and Touch Free (TF) conversion
- Campaign design and tracking on weekly basis
- Incentive scheme design and roll out
- Review and improve day to day operations
- Initiatives to improve Promise to...
💡 Quick Summary
Seeking a career-building opportunity? The Regional Manager | Tele Collections | NBFC |15|20 yrs position is now open for candidates interested in the BPO Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
