Regional Retail Banking Manager
Full job description
Summary Manages all functions and has ultimate responsibility for achievement of sales, service and profitability targets for retail and small business; coaches and mentors Banking Center Managers and their teams; fosters, encourages and grows a progressive retail banking sales environment by performing the following duties personally or through subordinate supervisors.
Duties and Responsibilities include the following.
Responsible for all aspects of retail banking centers including maximizing individual financial center productivity, providing for the training and coaching of banking center managers, meeting profit goals, attaining loan and deposit growth and market share objectives.
Provides effective and motivational coaching and training to the team in areas such as career development, sales skills and service experience.
Identifies and develops talent, both internally and from external sources.
Assists in formulating and coordinating banking center operating, salary and capital budget process.
Actively participates in the development and implementation of sales promotions and staff recognition programs.
Contributes to the development of retail banking and small business product lines and services that will favorably and competitively position the organization in its marketplace.
Formulates and expands business development activities of the Banking Center Managers, Relationship Bankers and Personal Bankers.
Develops and reinforces a sales and service culture that will maximize the acquisition and retention of customer relationships by ensuring that customers are provided the highest level of customer service, including integration of insurance and investment products when available.
Responsible for support of sales and service initiatives through management of incentive and other programs as available.
Participates in weekly geographic sales meetings.
Set, manage and oversee banking center expenses, including overtime and staffing while maximizing productivity. Oversee income through fee and interest rate management within Market.
Travel to the Banking Centers will be required for coaching the managers and staff. Conducts monthly reviews with each manager, and review the performance reviews held with the Center’s staff.
Meets with Regional Presidents to determine focus and direction of retail and small business in their respective markets.
Assists in improving operational efficiency through coordination of cash and Retail Operational Audits within Market, participation in inter- and intra-departmental meetings for the purpose of creating and reviewing policies and procedures that suit Market needs, reinforcing policies and proper procedures with banking center employees, bringing issues that affect efficiency to the attention of Retail or local Senior Management.
May perform duties of loan officer, personal banker, relationship banker, banking center manager or other operational positions.
Represents Origin Bank at various civic, social and community affairs as requested.
Supervisory Responsibilities
Directly supervises the retail banking centers and their respective teams. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Market Support Responsibilities
Understand needs of local Market and advocate those needs within Retail and with other internal departments. Respond to customer complaints when unable to resolve at banking center level. Review and approve legal documents and coordinate with Compliance Department as needed. Act as local Emergency Response liaison with Risk, coordinate appropriate response with Risk and communicate response with Market employees. Manage Retail Incentive Plan for Market. Respond to and address various issues timely and, as applicable, in coordination with local executive management and/or other departments. May coordinate internal and external Market-specific communication with Marketing.
Competencies - To perform the job successfully, an individual should demonstrate the following competencies:
Analytical and Design – Synthesizes complex or diverse information; Collects and researches data; Designs work flows and procedures; Demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Project Management - Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Interpersonal Skills/Customer Service - Focuses on solving conflict, not blaming; Maintains confidentiality; Remains open to others' ideas and tries new things; Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Meets commitments.
Oral and Written Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings; Writes clearly and informatively; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Change Management and Delegation - Communicates changes effectively; Prepares and supports those affected by change; Monitors transition and evaluates results; Delegates work assignments; Provides recognition for results.
Leadership and Managing People - Exhibits confidence in self and others; Inspires and motivates others to perform well; Includes staff in planning, decision-making, facilitating and process improvement; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products and services.
Business Acumen and Cost Consciousness – Understands business implications of decisions; Demonstrates knowledge of market and competition; Aligns work with strategic goals; Works within approved budget.
Diversity - Promotes a harassment-free environment.
Organizational Support - Follows policies and procedures; Supports organization's goals and values; Supports affirmative action and respects diversity.
Judgment and Motivation - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; Demonstrates persistence and overcomes obstacles.
Planning/Organizing - Uses time efficiently; Sets goals and objectives; Organizes or schedules other people and their tasks.
Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions.
Adaptability, Initiative and Innovation - Adapts to changes in the work environment; Manages competing demands; Looks for and takes advantage of opportunities; Generates suggestions for improving work.
Attendance/Punctuality and Dependability - Is consistently at work and on time; Arrives at meetings and appointments on time; Follows instructions, responds to management direction; Takes responsibility for own actions.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree (B. A.) from four-year college or university; ten years retail banking management experience and ten years sales experience required.
Computer Skills
To perform this job successfully, an individual should have knowledge of the Internet, Outlook, Microsoft Word and Excel. Ability to use basic office machines. Ability to learn bank-specific software such as MPC, IBS, ADP, etc.
Bank Culture/Customer Service Skills
Promotes the Bank’s culture, including the support of our Brand promise and Core Values.
Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor. Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of Origin Bank.
Other Skills
Proven knowledge of bank procedures and policies; ability to motivate and coach staff in sales and service; proven leadership, organizational and time management skills.
Physical Demands While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; sit and use hands to finger, handle, or feel. The employee is occasionally required to walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
Work Environment The noise level in the work environment is usually moderate.
This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Origin Bank shall, in its discretion, modify or adjust the position to meet the Bank’s changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the Bank’s sole discretion.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
Know Your Rights
Remote positions are intended to be filled in states within our footprint, which includes: Alabama, Florida, Louisiana, Mississippi, and Texas. Any exception to this policy requires further regulatory review and approval by management.