Job highlights
Identified by Google from the original job post
Qualifications
Location: Miami,FL or Florida, occasionally traveling to CA and SC
FLUENCY in ITALIAN is REQUIRED
3+ years in a Senior Store Manager and/or Regional Management position
Experience in people management and leading cross-functional teams
Fluency in Italian is required
Ideally, the candidate will be based in Florida
Benefits
Health insurance (visual/dental)
Bonus
PTO
401k
Clothing allowance + Clothing discount
Responsibilities
As a Regional Retail Manager – Southeast & California, you will play a pivotal role in overseeing and optimizing the performance of multiple retail stores and departments across the Southeast and California areas
You will foster a culture of excellence, teamwork, and integrity while promoting shared success and ensuring a positive work environment
Your resourcefulness and commitment to the highest standards will contribute to the overall success of our retail operations
Sales Leadership
Develop and implement strategies to achieve and exceed sales targets across all locations
Monitor sales performance and provide regular feedback and coaching to store managers and sales teams
Analyze sales data and trends to identify opportunities for growth and improvement
Clienteling
Lead efforts to create and maintain strong relationships with VIP and loyal clients
Implement and oversee clienteling programs across all locations, ensuring sales teams are proactively engaging with top clients
Monitor clienteling activities, ensuring each client receives personalized service, product recommendations, and exclusive access to new collections or events
Train store managers and sales associates on clienteling techniques, fostering a culture of relationship-building and long-term customer retention
Track clienteling performance metrics and develop strategies to enhance customer loyalty and repeat business
Performance Management
Set performance expectations and KPIs for individual stores, regularly reviewing and addressing areas for improvement
Provide coaching and support to store managers to achieve and exceed targets
Team Management
Lead, motivate, and inspire a team of store managers, sales associates, and stylists to deliver outstanding customer experiences
Fully responsible for the staff hiring process, including training on products and company directives
Conduct regular training sessions to ensure staff are knowledgeable about products, sales techniques, and brand standards
Foster a positive and collaborative working environment across all stores
Responsible for maintaining brand integrity across all company initiatives, projects, departments, and staff within the US market
Ensure that all locations adhere to company policies, procedures, and standards
Complete and enforce an operational guideline directive, manage store inventory processes, and facilitate IT/Property management/Store design issues
Oversee inventory management, visual merchandising, and store presentation to ensure consistency with the brand image
Coordinate with logistics and buying teams to optimize stock levels and product availability
Ensure organization in stockroom and office areas
Manage the hiring and interview process for new stores, coordinating and assisting with staff training
Oversee project management during the construction process, ensuring approved floor plans are followed
Order all necessary supplies and ensure smooth operations during the opening phase
Uphold the highest standards of customer service, ensuring that all customers receive personalized and memorable experiences
Manage and resolve customer service issues in a timely and professional manner
Leverage customer feedback and insights to continuously improve service and product offerings
Represent the brand at industry events, fashion shows, and networking opportunities to promote growth and brand awareness
Collaborate with the marketing team to drive in-store promotions, events, and campaigns
Boutique: Charleston, Palm Beach, Naples
Job description
JD Regional Retail Manager – Southeast & California

Location: Miami,FL or Florida, occasionally traveling to CA and SC

FLUENCY in ITALIAN is REQUIRED

Our client is a leader in the Italian luxury fashion industry, currently seeking to add a Regional Retail Manager to their growing team.

Position Overview

As a Regional Retail Manager – Southeast & California, you will play a pivotal role in overseeing and optimizing the performance of multiple retail stores and departments across the Southeast and California areas. You will foster a culture of excellence, teamwork, and integrity while promoting shared success and ensuring a positive work environment. Your resourcefulness and commitment to the highest standards will contribute to the overall success of our retail operations.

Key Responsibilities

Sales Leadership
• Develop and implement strategies to achieve and exceed sales targets across all locations.
• Monitor sales performance and provide regular feedback and coaching to store managers and sales teams.
• Analyze sales data and trends to identify opportunities for growth and improvement.

Clienteling
• Lead efforts to create and maintain strong relationships with VIP and loyal clients.
• Implement and oversee clienteling programs across all locations, ensuring sales teams are proactively engaging with top clients.
• Monitor clienteling activities, ensuring each client receives personalized service, product recommendations, and exclusive access to new collections or events.
• Train store managers and sales associates on clienteling techniques, fostering a culture of relationship-building and long-term customer retention.
• Track clienteling performance metrics and develop strategies to enhance customer loyalty and repeat business.

Performance Management
• Set performance expectations and KPIs for individual stores, regularly reviewing and addressing areas for improvement.
• Provide coaching and support to store managers to achieve and exceed targets.

Team Management
• Lead, motivate, and inspire a team of store managers, sales associates, and stylists to deliver outstanding customer experiences.
• Fully responsible for the staff hiring process, including training on products and company directives.
• Conduct regular training sessions to ensure staff are knowledgeable about products, sales techniques, and brand standards.
• Foster a positive and collaborative working environment across all stores.

Operational Excellence
• Responsible for maintaining brand integrity across all company initiatives, projects, departments, and staff within the US market.
• Ensure that all locations adhere to company policies, procedures, and standards.
• Complete and enforce an operational guideline directive, manage store inventory processes, and facilitate IT/Property management/Store design issues.
• Oversee inventory management, visual merchandising, and store presentation to ensure consistency with the brand image.
• Coordinate with logistics and buying teams to optimize stock levels and product availability.
• Ensure organization in stockroom and office areas.

New Location Openings
• Manage the hiring and interview process for new stores, coordinating and assisting with staff training.
• Oversee project management during the construction process, ensuring approved floor plans are followed.
• Order all necessary supplies and ensure smooth operations during the opening phase.

Customer Experience
• Uphold the highest standards of customer service, ensuring that all customers receive personalized and memorable experiences.
• Manage and resolve customer service issues in a timely and professional manner.
• Leverage customer feedback and insights to continuously improve service and product offerings.

Business Development
• Identify new business opportunities and potential partnerships within the fashion and luxury market.
• Represent the brand at industry events, fashion shows, and networking opportunities to promote growth and brand awareness.
• Collaborate with the marketing team to drive in-store promotions, events, and campaigns.

Store Locations

The Regional Retail Manager will oversee the following stores in Florida and South Carolina:
• Boutique: Charleston, Palm Beach, Naples
• Department Stores: Palm Beach Gardens (Women & Men), Aventura (Women & Men), Boca Raton (Women)
• Outlet: Sawgrass

Qualifications
• 3+ years in a Senior Store Manager and/or Regional Management position.
• Experience in people management and leading cross-functional teams.
• Fluency in Italian is required.
• Experience opening new stores is preferred.
• Previous experience in the luxury retail industry is highly desired.
• Ideally, the candidate will be based in Florida.

Benefits
• Health insurance (visual/dental)
• Bonus
• PTO
• 401k
• Clothing allowance + Clothing discount