Job Description
Do you want to make a difference in the lives of Canadians living with vision loss?
Vision Loss Rehabilitation Canada (VLRC) is a national health services organization dedicated to empowering people who are blind or partially sighted to live safely and independently.
Our certified specialists provide client-centered rehabilitation, mobility training, and daily living skills programs that help clients build confidence and thrive. We work collaboratively with ophthalmologists, optometrists, and other health care professionals, offering essential care on a referral basis in homes, workplaces, and communities across the country. We value our employees as our greatest asset — and we’re committed to supporting their well-being, professional growth, and work-life balance. Learn more about VLRC at visionlossrehab.ca or call 1-84XXXXXX.
Position Title: Registrar - GAIN (Guidance & Assistance in Navigating Disability Support) Program
Location: Victoria, New Westminster or Abbotsford, BC
Term: Full-time, Permanent
Reports To: Manager, Disability Benefits Navigation Services
Salary: $23.41/hour
Posting Date: November 24, 2026
Closing Date: December 5, 2026
I. Scope and Summary of Primary Responsibilities
In covering a broad range of duties, the emphasis of this position is to utilize the electronic medical record application to register clients, gather and record client information, and to assign client records to appropriate staff, ensuring the electronic medical record workflow processes are adhered to. This position provides functional expertise within the comprehensive provision of vision rehabilitation services, using the electronic medical record application.
II. Essential Functions
This position entails, but is not limited to the following general responsibilities:
Completes and updates referrals to the GAIN program.
Assigns, through the electronic medical record, the required Services and Interventions.
Understands and able to provide information about the GAIN Program and VLRC services and resources
Flags urgent/critical situations to Manager or other designated staff
Ensures all client information is accurately entered into the electronic medical record in a timely manner
Scans documents into the electronic medical record, using naming convention standards
Updates client status in the electronic medical record
Manages workload and electronic medical record caseload in effective and efficient manner
Maintains paper files in accordance with current policies and procedures
Answers emails directed to the GAIN Program email.
Provides administrative support to the managers and other team members as required
Provides back-up coverage to administrative staff as required
Completes evaluation surveys for clients who do not utilize email.
Relationships
Works both independently and collaboratively with the team and other departments
Problem Solving
. Utilizes established business rules, service standards and practices, and ensures policies and procedures are followed in a timely fashion
Participates in service evaluation and program planning processes as needed to maintain and improve service outcomes
Participates in a supportive team environment to meet the operational and team objectives
Decision Autonomy
Works under the general direction of national/divisional guidelines and standards but has latitude in making decisions on routine tasks.
Consults with Manager on issues that are more complex or may require upper-level approval
Exercises judgment and tact when dealing with individuals and demonstrates sound judgment in when to elevate issues to the next level
Committed to maintaining privacy and confidentiality
Leadership
Manages interaction and information for potential and active clients who request service
Participates in community information sessions and presentations
Requirements
III. Qualifications
Knowledge and Skill Requirements
Proficient level of knowledge in the electronic medical record application, including the management of caseloads
Demonstrated organizational and time management skills
Sensitivity to the needs of persons with vision loss
Ability to effectively communicate verbally and in writing
Detail-oriented, with ability to enter data accurately
Proficient in the use of Microsoft Office software and database management and willingness to learn new software applications
Knowledge of eye conditions and blindness prevention would be an asset
Knowledge of the psychosocial impact of vision loss would be an asset
Experience and Education
3 years working experience within an administrative function.
Proficient typing and keyboarding skills
Work Environment
Ability to work flexible hours.
Benefits
At VLRC, your work has real impact. Join a team that empowers Canadians with vision loss to live independently — and where your growth, well-being, and contributions matter. We offer:
Comprehensive benefits for health, vision, dental, and mental health supports.
Flexible work arrangements, paid time off, and work-life balance initiatives
Career development through training, mentorship, and advancement opportunities
Inclusive work culture with supportive teams, and meaningful work
Join us to grow your career and make a difference everyday.
Inclusion, Accessibility & Accommodation
VLRC is committed to creating and maintaining an inclusive, equitable, and accessible workplace. We welcome applications from members of groups that have been historically marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, including those who are blind, partially sighted, or deafblind, women and 2SLGBTQ+. We strongly encourage applications from applicants with sight loss to apply. Direct lived experience is valued as an asset. The successful candidate will be required to complete a standard Vulnerable Sector Check.
If you require an accommodation to apply or participate in the selection process, please contact janice.rego@vlrehab.ca. We’ll be happy to work with you to meet your needs.
Not sure if you qualify? Think about applying anyway!
We understand that not everyone brings 100% of the skills and experience for the role. If you bring passion, transferable skills, and a desire to make a difference, we encourage you to apply!VLRC does not use AI tools in its screening, assessment, or selection process.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Vision Loss Rehabilitation Canada (VLRC) is a national health services organization dedicated to empowering people who are blind or partially sighted to live safely and independently.
Our certified specialists provide client-centered rehabilitation, mobility training, and daily living skills programs that help clients build confidence and thrive. We work collaboratively with ophthalmologists, optometrists, and other health care professionals, offering essential care on a referral basis in homes, workplaces, and communities across the country. We value our employees as our greatest asset — and we’re committed to supporting their well-being, professional growth, and work-life balance. Learn more about VLRC at visionlossrehab.ca or call 1-84XXXXXX.
Position Title: Registrar - GAIN (Guidance & Assistance in Navigating Disability Support) Program
Location: Victoria, New Westminster or Abbotsford, BC
Term: Full-time, Permanent
Reports To: Manager, Disability Benefits Navigation Services
Salary: $23.41/hour
Posting Date: November 24, 2026
Closing Date: December 5, 2026
I. Scope and Summary of Primary Responsibilities
In covering a broad range of duties, the emphasis of this position is to utilize the electronic medical record application to register clients, gather and record client information, and to assign client records to appropriate staff, ensuring the electronic medical record workflow processes are adhered to. This position provides functional expertise within the comprehensive provision of vision rehabilitation services, using the electronic medical record application.
II. Essential Functions
This position entails, but is not limited to the following general responsibilities:
Completes and updates referrals to the GAIN program.
Assigns, through the electronic medical record, the required Services and Interventions.
Understands and able to provide information about the GAIN Program and VLRC services and resources
Flags urgent/critical situations to Manager or other designated staff
Ensures all client information is accurately entered into the electronic medical record in a timely manner
Scans documents into the electronic medical record, using naming convention standards
Updates client status in the electronic medical record
Manages workload and electronic medical record caseload in effective and efficient manner
Maintains paper files in accordance with current policies and procedures
Answers emails directed to the GAIN Program email.
Provides administrative support to the managers and other team members as required
Provides back-up coverage to administrative staff as required
Completes evaluation surveys for clients who do not utilize email.
Relationships
Works both independently and collaboratively with the team and other departments
Problem Solving
. Utilizes established business rules, service standards and practices, and ensures policies and procedures are followed in a timely fashion
Participates in service evaluation and program planning processes as needed to maintain and improve service outcomes
Participates in a supportive team environment to meet the operational and team objectives
Decision Autonomy
Works under the general direction of national/divisional guidelines and standards but has latitude in making decisions on routine tasks.
Consults with Manager on issues that are more complex or may require upper-level approval
Exercises judgment and tact when dealing with individuals and demonstrates sound judgment in when to elevate issues to the next level
Committed to maintaining privacy and confidentiality
Leadership
Manages interaction and information for potential and active clients who request service
Participates in community information sessions and presentations
Requirements
III. Qualifications
Knowledge and Skill Requirements
Proficient level of knowledge in the electronic medical record application, including the management of caseloads
Demonstrated organizational and time management skills
Sensitivity to the needs of persons with vision loss
Ability to effectively communicate verbally and in writing
Detail-oriented, with ability to enter data accurately
Proficient in the use of Microsoft Office software and database management and willingness to learn new software applications
Knowledge of eye conditions and blindness prevention would be an asset
Knowledge of the psychosocial impact of vision loss would be an asset
Experience and Education
3 years working experience within an administrative function.
Proficient typing and keyboarding skills
Work Environment
Ability to work flexible hours.
Benefits
At VLRC, your work has real impact. Join a team that empowers Canadians with vision loss to live independently — and where your growth, well-being, and contributions matter. We offer:
Comprehensive benefits for health, vision, dental, and mental health supports.
Flexible work arrangements, paid time off, and work-life balance initiatives
Career development through training, mentorship, and advancement opportunities
Inclusive work culture with supportive teams, and meaningful work
Join us to grow your career and make a difference everyday.
Inclusion, Accessibility & Accommodation
VLRC is committed to creating and maintaining an inclusive, equitable, and accessible workplace. We welcome applications from members of groups that have been historically marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, including those who are blind, partially sighted, or deafblind, women and 2SLGBTQ+. We strongly encourage applications from applicants with sight loss to apply. Direct lived experience is valued as an asset. The successful candidate will be required to complete a standard Vulnerable Sector Check.
If you require an accommodation to apply or participate in the selection process, please contact janice.rego@vlrehab.ca. We’ll be happy to work with you to meet your needs.
Not sure if you qualify? Think about applying anyway!
We understand that not everyone brings 100% of the skills and experience for the role. If you bring passion, transferable skills, and a desire to make a difference, we encourage you to apply!VLRC does not use AI tools in its screening, assessment, or selection process.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
💡 Quick Summary
Seeking a career-building opportunity? The Registrar - GAIN Program position is now open for candidates interested in the Back Office Jobs sector. This role in British Columbia offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
