Job Description
Closing date: 26/04/2026 11:59 PM AUS Eastern Standard Time
Location: Windsor NSW
Department: Regulatory Services
Employment type: Part-Time
Work Arrangement: On-site
Regulatory Support Officer
Be passionate. Be progressive. Hawkesbury City Council.
Part Time, 21 hours / week (3 days - Wed, Thurs, Fri, 9.00am - 4.30pm)
Pay Range between $38.78 - $43.42 per hour + 12% Super
On-Site Parking
Fitness Passport Option
Hawkesbury City Council is the largest local government area in metropolitan NSW covering 2,800 square kilometres, incorporating both urban and rural communities. We are committed to working together to delivery outcomes for the community through innovation and best practice.
Hawkesbury City Council strives to be an inclusive workplace for all people. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.
The Role
Reporting to the Manager Regulatory Services and based in Windsor, you will play a key role in supporting the effective operation of Council’s Regulatory Services Branch. Working closely with the Manager, Coordinators and specialist teams, your main role will be to triage, respond to and manage customer requests and support the day‑to‑day operations of the Regulatory Services Branch.
About You
You enjoy connecting with people and your communication skills ensure your engagement with customers, colleagues and external agencies is second to none. You take a proactive approach to supporting teams, managing competing priorities and delivering accurate, timely outcomes.
You will ideally bring experience in administrative, regulatory or customer service support roles, strong organisational skills with the ability to manage multiple tasks and conflicting priorities, a professional and responsive approach to customer enquiries and stakeholder engagement and you will approach your work with energy and positivity.
Essential Criteria
Tertiary qualifications in law, business administration and/ or extensive demonstrated experience in a similar role
Strong understanding of legislation and regulations
Excellent communication skills and attention to detail
Excellent problem-solving skills with the ability to think creatively
Proven ability to meet deadlines, work under pressure and work on multiple projects at any one time
Current Class C Drivers Licence
Working With Children Check
Desired Experience
Tertiary Qualifications a regulatory discipline
Previous experience working in government Regulatory Services
The Rewards
An attractive salary will be negotiated with the successful applicant commensurate with qualification, skills, and experience.
Onsite parking
Paid Parental Leave
Great working environment
Tertiary Education Assistance
Health and Wellbeing Program
Long Service Leave after 5 years
Training and Development Opportunities
Employee Reward and Recognition program
Employee Performance Review and Planning System
Fitness Passport Option
Social Club BBQs, Christmas parties, raffles, and activities
Employee Assistance Program for employees and their family
How to Apply
For further position details, including the selection criteria and how to apply, visit our website www.hawkesbury.nsw.gov.au or if you do not have access to our website call Council’s People and Development Team on 02 4560 4444.
Applications close Sunday, 26 April 2026
Please allow 4 weeks from the closing date for processing of your application.
Applicants who do not address the selection criteria may not be considered for this position.
Please note that the canvassing of Councillors in relation to these matters will automatically disqualify the applicant from this process.
Location: Windsor NSW
Department: Regulatory Services
Employment type: Part-Time
Work Arrangement: On-site
Regulatory Support Officer
Be passionate. Be progressive. Hawkesbury City Council.
Part Time, 21 hours / week (3 days - Wed, Thurs, Fri, 9.00am - 4.30pm)
Pay Range between $38.78 - $43.42 per hour + 12% Super
On-Site Parking
Fitness Passport Option
Hawkesbury City Council is the largest local government area in metropolitan NSW covering 2,800 square kilometres, incorporating both urban and rural communities. We are committed to working together to delivery outcomes for the community through innovation and best practice.
Hawkesbury City Council strives to be an inclusive workplace for all people. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.
The Role
Reporting to the Manager Regulatory Services and based in Windsor, you will play a key role in supporting the effective operation of Council’s Regulatory Services Branch. Working closely with the Manager, Coordinators and specialist teams, your main role will be to triage, respond to and manage customer requests and support the day‑to‑day operations of the Regulatory Services Branch.
About You
You enjoy connecting with people and your communication skills ensure your engagement with customers, colleagues and external agencies is second to none. You take a proactive approach to supporting teams, managing competing priorities and delivering accurate, timely outcomes.
You will ideally bring experience in administrative, regulatory or customer service support roles, strong organisational skills with the ability to manage multiple tasks and conflicting priorities, a professional and responsive approach to customer enquiries and stakeholder engagement and you will approach your work with energy and positivity.
Essential Criteria
Tertiary qualifications in law, business administration and/ or extensive demonstrated experience in a similar role
Strong understanding of legislation and regulations
Excellent communication skills and attention to detail
Excellent problem-solving skills with the ability to think creatively
Proven ability to meet deadlines, work under pressure and work on multiple projects at any one time
Current Class C Drivers Licence
Working With Children Check
Desired Experience
Tertiary Qualifications a regulatory discipline
Previous experience working in government Regulatory Services
The Rewards
An attractive salary will be negotiated with the successful applicant commensurate with qualification, skills, and experience.
Onsite parking
Paid Parental Leave
Great working environment
Tertiary Education Assistance
Health and Wellbeing Program
Long Service Leave after 5 years
Training and Development Opportunities
Employee Reward and Recognition program
Employee Performance Review and Planning System
Fitness Passport Option
Social Club BBQs, Christmas parties, raffles, and activities
Employee Assistance Program for employees and their family
How to Apply
For further position details, including the selection criteria and how to apply, visit our website www.hawkesbury.nsw.gov.au or if you do not have access to our website call Council’s People and Development Team on 02 4560 4444.
Applications close Sunday, 26 April 2026
Please allow 4 weeks from the closing date for processing of your application.
Applicants who do not address the selection criteria may not be considered for this position.
Please note that the canvassing of Councillors in relation to these matters will automatically disqualify the applicant from this process.
💡 Quick Summary
Seeking a career-building opportunity? The Regulatory Support Officer position is now open for candidates interested in the Government Job Alert sector. This role in Windsor offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.