Job Description
Company Description
About IELTSMaterial.com:
IELTSMaterial.com is a CollegeDekho group company.
IELTSMaterial.com is one of the largest IELTS test prep platforms globally empowering over 1M users monthly to train for the exam and fulfill their dreams of going abroad for their study abroad education or immigration via IELTSMaterial Global Immigration Services. : https://ieltsmaterial.com
GetMyUni is one of India’s largest college decision-making platforms in India, disrupting the college admissions space. We serve over 50M+ users annually. For more visit: www.getmyuni.com
IELTSMaterial and GetMyUni are a part of the CollegeDekho Group, which is one of India’s leading Higher Education Ed Tech companies which has raised ~$50M USD from investors like Winter Capital, ETS Strategic Capital, Calega, Man Capital and ADQ.
Job Description
Be accountable for the entire Relationship executive of a growing business
Customer Representative who is genuinely excited and confident to Understand and help customer needs and develop plans to address them in a new-to-the-world online platform.
Needs to manage Customer support & queries and handle Database and coordinate with Tech team to execute this in backend to manage ongoing customer support & queries.
Resolve customer complaints quickly and effectively, ready to handle escalation and getting it solved on high priority.
Forward up-selling and cross-selling opportunities, Meet the assigned targets.
Promote high-quality sales, supply and customer service processes
Aim to preserve customers and renew contracts
Approach potential customers to establish relationships
Gain solid knowledge of competitors
Make daily trackers for the operations team as well as manage daily inbound/outbound email flow.
The Relationship Manager will be required to communicate with customers via phone and email.
Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details.
Contributes to team effort by accomplishing related results as needed.
Command of English Excellent problem-solving and customer service skills Familiarity with computers and the internet Passion to learn and grow Responsible and motivated to give your best Team skills and strong relationship building skills. Ability to accomplish results.
Excellent problem-solving and customer service skills
Team skills and strong relationship building skills.
Promote the company's products and services
Qualifications
To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers.
We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
He/She should be patient and empathetic
Knowledge of customer relationship management (CRM) practices
Experience in sales or customer service is preferred
Problem-solving attitude
Aptitude for fostering positive relationships
Teamwork and leadership skills
Customer-oriented mindset
Additional Information
6 days a week and work timings would be (+:30 am to 7 pm)
Experience- 6 Months -2 Years of experience.
Work from the office
Location- Bangalore .
About IELTSMaterial.com:
IELTSMaterial.com is a CollegeDekho group company.
IELTSMaterial.com is one of the largest IELTS test prep platforms globally empowering over 1M users monthly to train for the exam and fulfill their dreams of going abroad for their study abroad education or immigration via IELTSMaterial Global Immigration Services. : https://ieltsmaterial.com
GetMyUni is one of India’s largest college decision-making platforms in India, disrupting the college admissions space. We serve over 50M+ users annually. For more visit: www.getmyuni.com
IELTSMaterial and GetMyUni are a part of the CollegeDekho Group, which is one of India’s leading Higher Education Ed Tech companies which has raised ~$50M USD from investors like Winter Capital, ETS Strategic Capital, Calega, Man Capital and ADQ.
Job Description
Be accountable for the entire Relationship executive of a growing business
Customer Representative who is genuinely excited and confident to Understand and help customer needs and develop plans to address them in a new-to-the-world online platform.
Needs to manage Customer support & queries and handle Database and coordinate with Tech team to execute this in backend to manage ongoing customer support & queries.
Resolve customer complaints quickly and effectively, ready to handle escalation and getting it solved on high priority.
Forward up-selling and cross-selling opportunities, Meet the assigned targets.
Promote high-quality sales, supply and customer service processes
Aim to preserve customers and renew contracts
Approach potential customers to establish relationships
Gain solid knowledge of competitors
Make daily trackers for the operations team as well as manage daily inbound/outbound email flow.
The Relationship Manager will be required to communicate with customers via phone and email.
Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details.
Contributes to team effort by accomplishing related results as needed.
Command of English Excellent problem-solving and customer service skills Familiarity with computers and the internet Passion to learn and grow Responsible and motivated to give your best Team skills and strong relationship building skills. Ability to accomplish results.
Excellent problem-solving and customer service skills
Team skills and strong relationship building skills.
Promote the company's products and services
Qualifications
To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers.
We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
He/She should be patient and empathetic
Knowledge of customer relationship management (CRM) practices
Experience in sales or customer service is preferred
Problem-solving attitude
Aptitude for fostering positive relationships
Teamwork and leadership skills
Customer-oriented mindset
Additional Information
6 days a week and work timings would be (+:30 am to 7 pm)
Experience- 6 Months -2 Years of experience.
Work from the office
Location- Bangalore .
💡 Quick Summary
Seeking a career-building opportunity? The Relationship Executive position is now open for candidates interested in the Marketing Executive Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Marketing Executive Jobs is a plus.
