Relationship Manager

Job Description • This position is primarily responsible for developing and maintaining banking relationships with a select group of high net worth customers by providing them exceptional individualized customer service; thereby achieving targeted growth and service norms. • Develops new and expands existing NRI customer relationship for liabilities specifically and across the range of Kotak product offering. • Develops databases for lead generation, identifies market segments. • Reviews and monitors effort of assigned Relationship & Sales team • Plans and conducts special sales initiative and events for prospective and existing clients. • Co-ordinates with other businesses to provide NRI customers with seamless access to other bank products • Tracks customer complaints/queries and turnaround times to ensure high level of customer satisfaction and provide information for product and service enhancements. Job Requirements • In depth product knowledge of all branch product selling skills ,customer service skills, MIS familiarity, strong interpersonal skills, some public relations/event management experience, knowledge of regulatory/compliance issues, knowledge of financial market place: e.g. competitive offerings, changes in market place, etc. , knowledge of investment products, services and options.