Role/Job Title: Relationship Manager - Auto and CV

Business: Retail Banking

Function/Department: Rural Banking

Place of Work: Haryana

Job Purpose:

The role entails providing financial solutions to meet the requirements of the Automobile (Commercial Vehicle/ New Car/ Used Car) customers and ensure value added customer service. The role will closely collaborate with the product, operations and underwriting teams to drive effective customer acquisition, servicing and deepening. The role bearer would be responsible for providing customers with the best in-class experience to become their banking partner of choice. The role bearer is responsible for acquisition of Automobile (Commercial Vehicle/ Used Car/ New Car) business clients and manage the relationship for a designated branch contributing to the larger branch banking channel objectives

Roles & Responsibilities:

- Responsible for acquiring new customers for Dealership business with a detail understanding of Credit assessment providing end to end solutions to clients

- Establish close connect with the existing customers through mailers and phone calls and share insights on the fluctuations in interest rates and various product offerings

-Empanelment of new Dealers, DSA and DST in the market

- Generate new sales leads for Dealership business customers through referrals from existing clients. promotional activities

- Conduct policy training for internal team members

- Proactively resolve customer queries

- Aggregate knowledge of competitor products , best practices in the market

- Responsible for tracking channels and team for quality sourcing and healthy portfolio

Secondary Responsibilities:

- Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers

- Recommend process changes in order to improve service efficiency and quality across the branch network

- Demonstrated ability in sales planning and conceptualize promotions and marketing initiatives

Managerial & Leadership Responsibilities:

The role entails providing financial solutions to meet the requirements of the Automobile (Commercial Vehicle/ New Car/ Used Car) customers and ensure value added customer service. The role will closely collaborate with the product, operations and underwriting teams to drive effective customer acquisition, servicing and deepening. The role bearer would be responsible for providing customers with the best in-class experience to become their banking partner of choice. The role bearer is responsible for acquisition of Automobile (Commercial Vehicle/ Used Car/ New Car) business clients and manage the relationship for a designated branch contributing to the larger branch banking channel objectives

Key Success Metrics:

Meeting Month-on-Month Sales Targets, Managing PDDs, Controlling Delinquency and Portfolio, Customer Acquisition targets, Product Cross Sell targets

Education : Graduate and Above