Job Description
Key Responsibilities
• Contribute and manage key projects, including customer support, NPS, refunds, escalations, and inactive learner engagement
• Proactively reach out to learners to enhance their overall experience, aiming to improve retention, engagement, and Net Promoter Score (NPS)
• Respond swiftly to resolve learner concerns, ensuring a high standard of service
• Collaborate cross-functionally to drive continuous improvements in processes and learner satisfaction
• Analyze customer feedback to identify common issues, trends, and areas for improvement
• Leverage data analytics tools and techniques to interpret customer feedback and NPS data for informed decision-making
• Exhibit very high thresholds of emotional intelligence and empathy for the learner's current situation
• Display a strong counseling approach to tactfully map product benefits with learners' challenges and create a win-win situation for both Scaler and the learner
• Deliver results against tight deadlines when necessary
About Company: Launched in 201+, Scaler is India's leading tech education company that upskills working professionals and educates aspiring engineering students. Scaler's industry-vetted curriculum provides solutions to real-world challenges addressing the changing dynamics of the technology industry through two flagship programs: Scaler Academy and Scaler DSML. Scaler believes in creating real-life impact by focusing on impact-driven tech talent. The enrolled learners are mentored and taught by leaders and subject-matter experts working with leading organizations, including MAANG companies. Scaler has generated enviable career outcomes in a short period, and on average, its learners see a 4.5x ROI (return on investment) and salary hike of approximately 126%.
• Contribute and manage key projects, including customer support, NPS, refunds, escalations, and inactive learner engagement
• Proactively reach out to learners to enhance their overall experience, aiming to improve retention, engagement, and Net Promoter Score (NPS)
• Respond swiftly to resolve learner concerns, ensuring a high standard of service
• Collaborate cross-functionally to drive continuous improvements in processes and learner satisfaction
• Analyze customer feedback to identify common issues, trends, and areas for improvement
• Leverage data analytics tools and techniques to interpret customer feedback and NPS data for informed decision-making
• Exhibit very high thresholds of emotional intelligence and empathy for the learner's current situation
• Display a strong counseling approach to tactfully map product benefits with learners' challenges and create a win-win situation for both Scaler and the learner
• Deliver results against tight deadlines when necessary
About Company: Launched in 201+, Scaler is India's leading tech education company that upskills working professionals and educates aspiring engineering students. Scaler's industry-vetted curriculum provides solutions to real-world challenges addressing the changing dynamics of the technology industry through two flagship programs: Scaler Academy and Scaler DSML. Scaler believes in creating real-life impact by focusing on impact-driven tech talent. The enrolled learners are mentored and taught by leaders and subject-matter experts working with leading organizations, including MAANG companies. Scaler has generated enviable career outcomes in a short period, and on average, its learners see a 4.5x ROI (return on investment) and salary hike of approximately 126%.
💡 Quick Summary
Seeking a career-building opportunity? The Relationship Manager in , Karnataka position is now open for candidates interested in the Bank Jobs sector. This role in Ranibennur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
