Relationship Manager | MF

Key Result Areas

Position : Relationship Officer - MFI

S.NO. DESIRED RESULT WEIGHTAGE KEY PERFORMANCE INDICATOR

1 Ensure achievement of collections target set for allocated centres. 50% % of regular Collections

(as per annexure 1)

2 Ensure achievement of new members through AOC 20% % of Achievement

(as per annexure 2)

3 Achieving the set targets for Cross Sell products 10% % of Cross Sell Penetration Achievement

% RD & APY Collections

(as per annexure 3)

4 Member Retention 10% % of Achievement

(as per annexure 4)

5 Self Development 5% Annexure 5

6 Process Orientaition 5% Annexure 6

Annexure - 1 Performance Rating Repayment % to be achieved 5 (Excellent) 100% repayment achieved by end of every month during the review period 4 (Very Good) (++.81-100)% repayment achieved by end of every month during the review period 3 (Good) (++.51-++.80)% repayment achieved by end of every month during the review period 2 (Adequate) (++.31-++.50)% repayment achieved by end of every month during the review period 1 (Far below the expectation) < ++.3 % repayment achieved by end of every month during the review period

Annexure - 2 Scoring method 5

(Outstanding) 4

(Excellent) 3

(Very Good) 2

(Good) 1

(Adequate) % of AOC Target >120% of AOC Target (111 -120)% of AOC Target (100% - 110%) of AOC Target (+0 -++)% of AOC Target 120% of Cross Sell Target (111 -120)% of Cross Sell Target (100% - 110%) of Cross Sell Target (+0 -++)% of Cross Sell Target 120% (111 -120)% (100% - 110%) (+0 -++)% =3 2.5-2.++ 2-2.4+ 1-1.++ +5% +1 - +5% 81-+0% 71-80%