Job Description
Role Responsibilities
Revenue Growth
To achieve the set targets for revenue
Cost Control :
• Costs are managed within budgets
• Improve efficiency/ productivity levels in the branch
• Drive transaction migration to alternate channels of banking
CIR:
Ensure branch profitability through improvement in CIR of the branch
Strategic Quality Drivers
• Qualified new to bank onboarding
• Focus on New to wealth activation
• Cross segment and cross border referrals
Customer experience and Risk Management:
Customer service
On an ongoing basis, deliver consistent, efficient, accurate service at branches. The performance metrics for service are:
• RTF & client complaints
• Customer Attrition
• Digital Sales and Adoption
Risk Management / Operational Risk
• Ensure management control and performance/operating standards are appropriate and are being adhered to, as per ORMA standards
• Key Control Standards, SORR, LSORR along with KRIs to be accurately made & reviewed along with appropriate samples and sent in time
• Operating losses / Frauds are minimized / reduced
• KYC – Rectification numbers to be as per the Triggers agreed with L&C
• Review and complete all relevant reports
• Mis-selling – 0 complaints
• Ensure all accounts are sourced in compliance with the Bank's AML/KYC policies
• Suggest process changes if local conditions warrant making the processes stronger
• Report any transaction where funds appear to originate from suspected illegal sources.
• Raise awareness on KYC/ML and ensure team members are well trained on KYC/AML
• BCSBI – Ensure that the team is committed to the code of conduct as listed in Banking Codes & Standard Board of India.
• RFI
• NRE/NRO Pending cases
Our Ideal Candidate
• Graduate/ Post Graduate, consistent academic career
• Extensive sales experience (2 to 5 years)
• Sales focused and highly target oriented
• Able to pick up new concepts quickly
• Able and excited about going out to meet new customers
• Competitive awareness & benchmarking
• Excellent communication, interpersonal & relationship building skills
• Banking knowledge
• Management Information Skills
• Good Interpersonal Skills
• Customer and Service Orientation
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential
Revenue Growth
To achieve the set targets for revenue
Cost Control :
• Costs are managed within budgets
• Improve efficiency/ productivity levels in the branch
• Drive transaction migration to alternate channels of banking
CIR:
Ensure branch profitability through improvement in CIR of the branch
Strategic Quality Drivers
• Qualified new to bank onboarding
• Focus on New to wealth activation
• Cross segment and cross border referrals
Customer experience and Risk Management:
Customer service
On an ongoing basis, deliver consistent, efficient, accurate service at branches. The performance metrics for service are:
• RTF & client complaints
• Customer Attrition
• Digital Sales and Adoption
Risk Management / Operational Risk
• Ensure management control and performance/operating standards are appropriate and are being adhered to, as per ORMA standards
• Key Control Standards, SORR, LSORR along with KRIs to be accurately made & reviewed along with appropriate samples and sent in time
• Operating losses / Frauds are minimized / reduced
• KYC – Rectification numbers to be as per the Triggers agreed with L&C
• Review and complete all relevant reports
• Mis-selling – 0 complaints
• Ensure all accounts are sourced in compliance with the Bank's AML/KYC policies
• Suggest process changes if local conditions warrant making the processes stronger
• Report any transaction where funds appear to originate from suspected illegal sources.
• Raise awareness on KYC/ML and ensure team members are well trained on KYC/AML
• BCSBI – Ensure that the team is committed to the code of conduct as listed in Banking Codes & Standard Board of India.
• RFI
• NRE/NRO Pending cases
Our Ideal Candidate
• Graduate/ Post Graduate, consistent academic career
• Extensive sales experience (2 to 5 years)
• Sales focused and highly target oriented
• Able to pick up new concepts quickly
• Able and excited about going out to meet new customers
• Competitive awareness & benchmarking
• Excellent communication, interpersonal & relationship building skills
• Banking knowledge
• Management Information Skills
• Good Interpersonal Skills
• Customer and Service Orientation
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential
💡 Quick Summary
Seeking a career-building opportunity? The Relationship Manager| Priority position is now open for candidates interested in the Bank Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
