Roles and Responsibilities Business Acquisition

Identifies prospective customers & converts them into real business opportunities through careful understanding and analysis of customer requirements and accordingly suggests suitable products and solutions

Strives to meet and exceed targets to achieve the annual business goals

Generate Incremental Business

Assesses & evaluates the client needs & generate new revenue through cross sell opportunities

Customer Management

Deepens existing portfolio to ensure customer stickiness by understanding how the collection of funds happen or if there are any current challenges being faced in the payment cycles.
Accordingly propose suitable bouquet of products/solutions to keep customer interest intact and result in higher repeat transactions

Reviews the under-performing customers & prepares an action plan for improvement

Ensure superior client experience through prompt response to customer queries and adopting a hands on approach Process Efficiency

Monitors process efficiency and provides inputs for improvement

Gathers Market intelligence & tracks Competition Best Practices

Ensures full awareness of all the policies and procedures issued in relation to products / KYC / AML policy