Relationship Officer

Key Result Areas (Max 1325 Characters ) Achieve collections targets Portfolio review and monitoring Complianc e and audit Customer escalation s and complaints Supporting Actions (Max 1325 Characters) • Minimize credit losses for portfolio • Drive higher resolution rates. • Daily monitoring and regular reviews of delinquent portfolio • Work with non-performing defaulting borrowers to create optimum recovery solutions • Monitor customer accounts, flagging likely cases of default or delayed payment • Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc. • Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements • Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers • Participate in periodic audits of the collections teams • Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations 5) Job Purpose of Direct Reports: Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report) CO/RO: To manage the collections process for a set of delinquent accounts within a location, working with non-performing defaulting borrowers to create optimum recovery solutions. 6) Relationships: Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with in order to deliver the job objectives Relationship Type Internal Regional Collections Manager / Area Collections Manager Credit/ Policy Teams Legal Team External Freque ncy Daily / regular Weekly As needed Nature Portfolio update and alignment of strategy and activities Updation of Collections Cases, MIS, Bounce details etc. Updates on policy changes. Escalations, customer complaints Collections Agencies and Vendor Partners Customers Regular As needed Visits / discussions on portfolio; Reviews, case updates, exception reporting Escalations and follow-ups. 7) Organizational Relationships: Provide the structure for a level above and below the position for which this job description is written. Use position titles in the structured and indicate all the reports of the position.

Minimum Experience Level
0 - 4 years

Job Qualifications