JOB ROLE :

Handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, liability on product features, Cheque book insurance.

Speed and efficiency of service given

Sales targets for banks and investment products.

Going beyond the professional need of the customer by providing other products. Enhancement of customer value

Cross-sale of asset products

Back-up to relationship managers holding HNI relationship

Customer acquisition through referrals

JOB REQUIREMENT:

Equal blend of service and sales orientation. In absence of equality, prefer sales orientation as a skew

Thorough understanding of banking

Customer Retention
Cost Efficiency Through Process