Job Description
About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia Africa and the Middle East To us good performance is about much more than turning a profit Its about showing how you embody our valued behaviours do the right thing better together and never settle as well as our brand promise Here for good Were committed to promoting equality in the workplace and creating an inclusive and flexible culture one where everyone can realise their full potential and make a positive contribution to our organisation This in turn helps us to provide better support to our broad client base The Role Responsibilities Build and expand client relationship through delivery of high quality service Support Relationship Managers in acquiring retaining and deepening banking relationship with clients Provide internal relief support Assist on control environment in International Banking Sales Support Refer clients with banking needs to respective RMs Coordinate on weekly and monthly sales reporting Coordinate on promotion campaign product bundling fulfillment MGM SGM and etc Portfolio Management Handle Tagging and retagging customer status upgrade regrade Handle conversion of account eg sole account to join account compiling of household relationship Monitor the progress of customer s applications and other instruction both financial and non financial Coordinate and reply to all customer enquires via phonein or emails To assist in building high portfolio contactibility within existing PiB customer base Monitor incomplete CDD related documents and assist the RM to followup and rectify the CDD deficency Support in ensuring RMs attend to their morning excesses report Assist the RM for CASA account opening via SAO Ensure Accurate Timely submission of account Wealth document to Branch Ops Banking Ops Customer Management Ensure proper communication to clients via phone calls letters when there are changes in RMs Relief RMs when they are on leave or out of office or vacant portfolios Servicing walkins clients transactions when RM is absence or not available Providing regular updates to customers on banking promotion and events Regular contact with clients on FD maturity Follow up on customer queries requests and issuing of clients reference letters Support RM in investigation and documentation of complaints in timely manner Collating RSVP for client events and reminder call to customer before the event Assist to affect and monitor progress of clients service requests in CEMS or equivalent Risk Management Perform callback on fax LI above threshold only Review and comment on the Daily Aggregate Large Item Report in absence of RM Raise STR if necessary Forwarding and keeping track of all documentations which require senior managers approval Ensure proper follow up on the outstanding risk CAU document and overall control culture in the teams Administrative To provide relief coverage for Service ambassadors for PB centres Ensure cleanliness and general upkeep of PB centres Leave and claims management Arranging for courier service for PB clients Raising RMS EPro Tracking of CDP hours KEY MEASURABLES Number of Ops fraud losses Number of exceptions pick up during CST audit Number of complaints Compliment
💡 Quick Summary
Seeking a career-building opportunity? The Relationship Service Manager position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
