Job Description
WBO:MWBC-WB Service Relationship Manager
INTERNAL USAGE:
No. of Vacancies:
Reports to:
Head CBB
Is a Team leader
Y/N
Team Size:
Grade:
Manager- DVP
Business:
Corporate Center
Department:
Wholesale Banking Operations
Sub - Department:
-
Location:
About Wholesale Banking Operations
Wholesale Banking Operations manages the entire life cycle of the Wholesale Banking customers, it also caters to the various other requirement of non-retail borrowed accounts under Wholesale banking. The department is responsible for smooth functioning of all the Commercial Banking Operations units and ensure utmost customer (internal & external) satisfaction. They are also responsible for ensuring timely delivery, monitoring the health of the credit portfolio, prompt reporting of irregularities/ adversities noticed and co-ordination in recovery/ legal proceedings
About the Role
Service Relationship Manager acts as an interface between the bank and the client and is actively involved in Customer service. The center of all client engagements will be to ensure efficient credit delivery and superior customer experience. The Service RM interacts with the Borrower to obtain pre-requisites for disbursement, ensures timely disbursement and facilitates post disbursement monitoring by liaising with the Borrower.
Key Responsibilities
Provide Banking solutions and superior service to the Corporate Borrowers (assigned by CBB Head).
Accompany Business RM for Pre-sanction visits and also act as an interface for liaising with the corporate borrowers
Assign Title Search Report, Valuation Report & ROC Search Report for the corporate borrowers
Obtain reports and scrutinize, share requisite details with credit team on pre-designed format
Obtain pre-requisites for documentation from CDO team and facilitate vetting of documents with Law Department and ensure obtention of credit opinion report from other lenders
Co-ordinate with other lenders and the CDO team for issuance of Pari-Passu/NOCs and follow-up for creation/ perfection of security
Co-ordinate with the Borrower, Business & Credit Delivery Official and facilitate execution of documents, compliance of pre-disbursement covenants, facilitate disbursement and obtain credit approvals for Trade Finance Transactions Coordinate with the Borrower, Business & Credit Monitoring Official to facilitate the compliance of post-disbursement covenants, recovery of interest and instalments and to ensure better monitoring of the Credit portfolio
Coordinate with the Borrower to execute the following activities:
• Conduct unit/collateral inspection at stipulated intervals & preparation of reports
• Obtention of Stock Statements/FFRs/Insurance Policies/Due Diligence/ABS from the customer & provides to CMO for analysis/ monitoring/ placement of notes
• Creation/ Perfection of Securities
Ensure that the TxB Fee Income Budget and SME Topline budget are achieved
Ensure adherence to SLA and maintenance of TAT
Liaison with the Customer to increase the utilization levels and hence increase Bank's portfolio base.
Attend Internal/External Audit and ensure all audit related deliverables are met
Qualifications
Post- Graduation from a recognized institute
6-7 years in a relevant role
Role Proficiencies:
For successful execution of the job, the candidate should possess the following:
Knowledge of banking products and services
Ability to manage complex client situations
Good communication (both verbal and written) skill in both English and the local language
Ability to handle pressure and meet deadlines
Good networking and relationship building skills
INTERNAL USAGE:
No. of Vacancies:
Reports to:
Head CBB
Is a Team leader
Y/N
Team Size:
Grade:
Manager- DVP
Business:
Corporate Center
Department:
Wholesale Banking Operations
Sub - Department:
-
Location:
About Wholesale Banking Operations
Wholesale Banking Operations manages the entire life cycle of the Wholesale Banking customers, it also caters to the various other requirement of non-retail borrowed accounts under Wholesale banking. The department is responsible for smooth functioning of all the Commercial Banking Operations units and ensure utmost customer (internal & external) satisfaction. They are also responsible for ensuring timely delivery, monitoring the health of the credit portfolio, prompt reporting of irregularities/ adversities noticed and co-ordination in recovery/ legal proceedings
About the Role
Service Relationship Manager acts as an interface between the bank and the client and is actively involved in Customer service. The center of all client engagements will be to ensure efficient credit delivery and superior customer experience. The Service RM interacts with the Borrower to obtain pre-requisites for disbursement, ensures timely disbursement and facilitates post disbursement monitoring by liaising with the Borrower.
Key Responsibilities
Provide Banking solutions and superior service to the Corporate Borrowers (assigned by CBB Head).
Accompany Business RM for Pre-sanction visits and also act as an interface for liaising with the corporate borrowers
Assign Title Search Report, Valuation Report & ROC Search Report for the corporate borrowers
Obtain reports and scrutinize, share requisite details with credit team on pre-designed format
Obtain pre-requisites for documentation from CDO team and facilitate vetting of documents with Law Department and ensure obtention of credit opinion report from other lenders
Co-ordinate with other lenders and the CDO team for issuance of Pari-Passu/NOCs and follow-up for creation/ perfection of security
Co-ordinate with the Borrower, Business & Credit Delivery Official and facilitate execution of documents, compliance of pre-disbursement covenants, facilitate disbursement and obtain credit approvals for Trade Finance Transactions Coordinate with the Borrower, Business & Credit Monitoring Official to facilitate the compliance of post-disbursement covenants, recovery of interest and instalments and to ensure better monitoring of the Credit portfolio
Coordinate with the Borrower to execute the following activities:
• Conduct unit/collateral inspection at stipulated intervals & preparation of reports
• Obtention of Stock Statements/FFRs/Insurance Policies/Due Diligence/ABS from the customer & provides to CMO for analysis/ monitoring/ placement of notes
• Creation/ Perfection of Securities
Ensure that the TxB Fee Income Budget and SME Topline budget are achieved
Ensure adherence to SLA and maintenance of TAT
Liaison with the Customer to increase the utilization levels and hence increase Bank's portfolio base.
Attend Internal/External Audit and ensure all audit related deliverables are met
Qualifications
Post- Graduation from a recognized institute
6-7 years in a relevant role
Role Proficiencies:
For successful execution of the job, the candidate should possess the following:
Knowledge of banking products and services
Ability to manage complex client situations
Good communication (both verbal and written) skill in both English and the local language
Ability to handle pressure and meet deadlines
Good networking and relationship building skills
💡 Quick Summary
Seeking a career-building opportunity? The Relationship Service Manager - Wholesale Banking position is now open for candidates interested in the Bank Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.