Job Description
icare
Reference number
498663
Occupation
Information and Communications Technology
Work type
Contract / Temporary
Location
Parramatta, Sydney City, Gosford, Newcastle, Wollongong
Salary Information
Closing date
30 April 2026 at 11:55pm
Any icare office
Ensure FINEOS stream meets Enterprise Release milestones & governance rules
Co-ordinate release functions and dependencies
Fixed term role |Hybrid working |Grade 9/10
About the Role
Lead the BAU release cycles. Providing technical oversight & coordinate the release of FINEOS & Navigator enhancements, defect fixes and changes into production through the Enterprise Release (ER) and standalone framework.
Benefits
A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
17.5% annual leave loading
Comprehensive learning and development support aligned to icare’s Core Capabilities.
Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
Access to our Employee Assistance Program
Duties
It’s an exciting time at icare where no two days are the same; as a Release Lead Specialist you will:
FINEOS – Enterprise Release Stream Lead:
Coordinate the release of FINEOS enhancements, defect fixes and changes into production through the Enterprise Release (ER) framework.
Act as the FINEOS stream lead within the icare Enterprise Release (ER) framework, serving as the primary coordination point between the hybrid icare/vendor delivery team and Enterprise Release governance.
Work closely with Scrum Master, Business Technology Owner, Dev & Test teams to ensure scope is refined, tracked in Jira, correctly tagged and aligned to ER requirements.
Provide delivery visibility into ER forums, including scope status, risks, readiness, cross-stream dependencies and timeline impacts.
Ensure FINEOS stream compliance with Enterprise Release milestones and governance artefacts.
Manage cross-system risks & dependencies for FINEOS releases.
Support Dress Rehearsal and production go-live readiness.
Contribute to continuous improvement of Enterprise Release processes and stream readiness practices
Navigator – Release Lead:
Own the end-to-end monthly Navigator release cycle of Change Initiatives & bugfixes -prioritised by Continuous Improvement (CI), business and project teams.
Facilitate release planning sessions, review Jira scope, track progress, identify blockers and monitor UAT / PROD readiness.
Manage Jira stories for change initiatives or bugfixes, refining and clarifying requirements and acceptance criteria where required to progress initiatives through delivery.
Oversee progression of changes across DEV, SIT, UAT and Production environments & execute technical deployments across environments where required.
Create detailed implementation run sheets for Dress Rehearsal and Production deployments, including rollback planning, stakeholder communications and test planning.
Represent Navigator production changes at CAB, ensuring compliance with change governance processes and securing approvals.
Issue stakeholder communications relating to outages, deployment windows and go-live activities.
Various - Technical Specialist:
Exposure and understanding of SQL Server and Database administration
Provide support and guide delivery teams on established standards and processes.
Provide support on high level estimates for new initiatives.
Participate in the application development function including in-house development and external vendor-based development.
Support and deliver a range of technical tasks including initiatives, enhancements, and upgrades to ensure efficient and effective change and delivery.
Provide support and guidance to internal and external teams and partners to ensure effective delivery of technical and business outcomes
Skills & Experience (Essential)
Experience with technical release deployments
Experience in a similar role leading release
Extensive stakeholder management experience
Skills & Experience (Desirable)
Existing exposure to the front end of FINEOS
A solid technical understanding of FINEOS/Navigator
Culture
We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.
About the Company
Our purpose is to care for the people of New South Wales, building confidence and trust so our communities can thrive. As NSW’s agency of insurance and care, in the past year we insured 338,000 businesses, covering four million workers and supporting 92,000 workers with injuries. We cared for over 1,800 people severely injured on our roads and supported more than 5,450 impacted by a dust disease. We helped 775 homeowners, insuring $20.9 billion in residential projects, and continue to protect $436 billion in NSW Government assets including iconic landmarks the Sydney Harbour Bridge and Opera House. icare continues to refine and transform how we deliver services to improve experiences for those we serve.
For more information about icare visit our website
icare operates a direct sourcing model so no agency introductions will be accepted
We are a Circle Back Initiative Employer – we commit to respond to every applicant
A talent pool may be created through this recruitment process.
If you are an employee of icare please apply via Hugo to submit your application. We want to support you with the next step in your career.
Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.
Reference number
498663
Occupation
Information and Communications Technology
Work type
Contract / Temporary
Location
Parramatta, Sydney City, Gosford, Newcastle, Wollongong
Salary Information
Closing date
30 April 2026 at 11:55pm
Any icare office
Ensure FINEOS stream meets Enterprise Release milestones & governance rules
Co-ordinate release functions and dependencies
Fixed term role |Hybrid working |Grade 9/10
About the Role
Lead the BAU release cycles. Providing technical oversight & coordinate the release of FINEOS & Navigator enhancements, defect fixes and changes into production through the Enterprise Release (ER) and standalone framework.
Benefits
A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
17.5% annual leave loading
Comprehensive learning and development support aligned to icare’s Core Capabilities.
Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
Access to our Employee Assistance Program
Duties
It’s an exciting time at icare where no two days are the same; as a Release Lead Specialist you will:
FINEOS – Enterprise Release Stream Lead:
Coordinate the release of FINEOS enhancements, defect fixes and changes into production through the Enterprise Release (ER) framework.
Act as the FINEOS stream lead within the icare Enterprise Release (ER) framework, serving as the primary coordination point between the hybrid icare/vendor delivery team and Enterprise Release governance.
Work closely with Scrum Master, Business Technology Owner, Dev & Test teams to ensure scope is refined, tracked in Jira, correctly tagged and aligned to ER requirements.
Provide delivery visibility into ER forums, including scope status, risks, readiness, cross-stream dependencies and timeline impacts.
Ensure FINEOS stream compliance with Enterprise Release milestones and governance artefacts.
Manage cross-system risks & dependencies for FINEOS releases.
Support Dress Rehearsal and production go-live readiness.
Contribute to continuous improvement of Enterprise Release processes and stream readiness practices
Navigator – Release Lead:
Own the end-to-end monthly Navigator release cycle of Change Initiatives & bugfixes -prioritised by Continuous Improvement (CI), business and project teams.
Facilitate release planning sessions, review Jira scope, track progress, identify blockers and monitor UAT / PROD readiness.
Manage Jira stories for change initiatives or bugfixes, refining and clarifying requirements and acceptance criteria where required to progress initiatives through delivery.
Oversee progression of changes across DEV, SIT, UAT and Production environments & execute technical deployments across environments where required.
Create detailed implementation run sheets for Dress Rehearsal and Production deployments, including rollback planning, stakeholder communications and test planning.
Represent Navigator production changes at CAB, ensuring compliance with change governance processes and securing approvals.
Issue stakeholder communications relating to outages, deployment windows and go-live activities.
Various - Technical Specialist:
Exposure and understanding of SQL Server and Database administration
Provide support and guide delivery teams on established standards and processes.
Provide support on high level estimates for new initiatives.
Participate in the application development function including in-house development and external vendor-based development.
Support and deliver a range of technical tasks including initiatives, enhancements, and upgrades to ensure efficient and effective change and delivery.
Provide support and guidance to internal and external teams and partners to ensure effective delivery of technical and business outcomes
Skills & Experience (Essential)
Experience with technical release deployments
Experience in a similar role leading release
Extensive stakeholder management experience
Skills & Experience (Desirable)
Existing exposure to the front end of FINEOS
A solid technical understanding of FINEOS/Navigator
Culture
We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.
About the Company
Our purpose is to care for the people of New South Wales, building confidence and trust so our communities can thrive. As NSW’s agency of insurance and care, in the past year we insured 338,000 businesses, covering four million workers and supporting 92,000 workers with injuries. We cared for over 1,800 people severely injured on our roads and supported more than 5,450 impacted by a dust disease. We helped 775 homeowners, insuring $20.9 billion in residential projects, and continue to protect $436 billion in NSW Government assets including iconic landmarks the Sydney Harbour Bridge and Opera House. icare continues to refine and transform how we deliver services to improve experiences for those we serve.
For more information about icare visit our website
icare operates a direct sourcing model so no agency introductions will be accepted
We are a Circle Back Initiative Employer – we commit to respond to every applicant
A talent pool may be created through this recruitment process.
If you are an employee of icare please apply via Hugo to submit your application. We want to support you with the next step in your career.
Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.
💡 Quick Summary
Seeking a career-building opportunity? The Release Lead/ Technical Specialist position is now open for candidates interested in the Back Office Jobs sector. This role in Parramatta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
