Job description
Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Contract Support Officer - West Quay Shopping Centre, Southampton

Mitie has a great opportunity in Hammerson West Quay Shopping Centre. We are looking for an experienced candidate to join the team on site. As the role of a Security Officer, you will take a lead role on site as and when required with a pay rate of £12.32 per hour on a flexible rota that will cover days, nights, weekends and bank holidays.

Benefits Package
• Employee Shares Scheme
• Staff Retailer Discount
• Westquay Discount Scheme
• Pension Scheme
• Extensive Training Package
• Childcare Vouchers
• Competitive Holiday allowance
• Competitive Pay Rate
• Share Incentive Plan
• Save as you earn
• Virtual GP
• Employee Assistance & Counselling

Job Description
• There will be an aspect of working outside in all weather conditions and lots of patrolling, so an active, enthusiastic person would be ideally suited to this role.
• The Security Officer will demonstrate their character as determined, trustworthy, attentive and approachable at all times when welcoming clients and customers.
• As the first point of contact for to all customers and clients, the Security Officer must have geographically aware of their local surroundings.  
• The Security Officer must spot and stop all suspicious sightings or potential criminal activity and retain full control until the arrival of emergency services.
• Report to the Security Shift Manager – they must record, report and escalate all sightings and arrests on a regular basis.

Qualifications
• The Security Officer will need to be a team player with an enthusiastic attitude.
• The Security Officer should be able to work on own initiative.
• Flexible Approach to work to suit the business needs.
• Excellent communication skills are required both written and verbal.
• It is important the Security Officer is calm under pressure.

Values

Delivering the exceptional, every day

• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture – our core values and how we behave:
• We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Behaviours
• Knowledge of relevant procedures
• Level of customer Service
• Team Player
• Health and safety awareness and knowledge
• Communication

Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

For all internal applicants, please note Terms and Conditions are non-transferable