Job Description
Position Title: Project Manager, Commercial Sales - Remote
Salary Range: \(56,250 to \)+3,750 annually, commensurate with experience.
About Us
We are dedicated to enhancing the connectivity of our communities every day. Our mission focuses on delivering the fastest home internet in the Northwest, targeting areas that have been historically underserved by traditional internet providers. As we expand our cutting-edge fiber network across Washington, Oregon, Idaho, and Montana, we seek committed team members to contribute to our growth and success.
We believe in building genuine connections with our customers and communities, prioritizing exceptional experiences in everything we do.
Company Culture And Values
Our core values guide our operations:
• Genuinely Caring: We treat our customers and colleagues as neighbors, giving our full attention to understanding their needs.
• Empowering You: We empower our customers to make informed product choices and support our employees in delivering optimal solutions.
• Innovation and Improvement: We actively seek opportunities to enhance the experiences of our customers and one another.
• Earning Your Trust: We foster trust through transparent communication, treating all individuals as valued partners.
Job Overview
As the Project Manager for Commercial Sales, you will be instrumental in ensuring the timely and high-quality delivery of products and services. This role encompasses managing all dimensions of service delivery and serving as the primary contact for customers from the post-sale phase through installation. You will be accountable for ensuring a seamless customer experience during the activation of network services, coordinating communication across various departments.
Key Responsibilities
• Oversee the comprehensive project lifecycle of sales orders, assessing requirements across diverse technologies, including Ethernet, SDWAN, SIP, and Managed Services.
• Address work order requests from customers, sales teams, agents, and vendors, coordinating installations, relocations, disconnections, and changes to services.
• Manage installation timelines, negotiate deadlines, confirm provisioning completion, and prioritize tasks to ensure deadlines are met.
• Conduct risk assessments, manage impacts, and escalate issues to management as needed to keep stakeholders informed on progress.
• Act as a liaison among stakeholders (customers, vendors, carriers, sales teams, provisioning, billing, and customer care) to facilitate effective communication and project success.
• Perform Root Cause Analysis for orders at both the order and process levels.
• Troubleshoot and resolve customer issues proactively, addressing potential service delivery challenges.
• Lead internal meetings with key service delivery stakeholders and conduct order overview meetings with executive leadership of major customers.
• Create and present requested information to customers.
• Fulfill additional duties as assigned.
Qualifications
• Bachelor's degree in a relevant field or an equivalent combination of education and experience.
• Minimum of 4 years of customer support experience is required.
• At least 2 years of experience in project coordination or management.
• Project Management Certification and MEF Ethernet Certification are preferred.
• Experience in telecommunications (ISP, MSO, Telcos) is essential.
• Familiarity with a CRM tool or prior experience with Salesforce is preferred.
• Intermediate proficiency in Microsoft Office Suite is required.
Required Skills
• Ability to operate autonomously and exercise sound judgment in diverse situations.
• Strong multitasking abilities and effective collaboration skills to meet deadlines.
• Excellent verbal and written communication skills, with a keen attention to detail and organizational prowess.
• Capacity to adapt to rapidly shifting priorities and timelines.
• Dedication to providing exceptional customer service.
Career Growth Opportunities
We Offer a Comprehensive Benefits Package, Including
• Medical, dental, and vision coverage
• 401(k) plan and flexible spending account
• Paid sick leave and vacation time
• Quarterly performance bonuses
• Robust training opportunities and education reimbursement programs, fostering both personal and professional development.
Work Authorization
Applicants must be authorized to work in the U.S. for any employer. Sponsorship is not available for this position.
Physical Requirements
This role requires the ability to bend, stoop, sit, walk, or stand for extended periods. Primarily, time will be spent sitting, with frequent opportunities to move around. Occasional lifting or moving of up to 25 pounds is necessary. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
This position operates within an office environment, involving significant exposure to computer screens and necessitating extensive use of computers, keyboards, mice, and multi-line telephone systems.
Diversity and Equal Opportunity
We are an equal opportunity employer and consider all qualified candidates without regard to race, color, religion, national origin, gender, age, marital status, ****** orientation, veteran status, disability, or any other legally protected status.
Pre-employment Background Check and Drug Screening
A pre-employment background check is required, and drug screening may also be necessary. We are a drug-free workplace.
Employment Type: Full-Time
Salary Range: \(56,250 to \)+3,750 annually, commensurate with experience.
About Us
We are dedicated to enhancing the connectivity of our communities every day. Our mission focuses on delivering the fastest home internet in the Northwest, targeting areas that have been historically underserved by traditional internet providers. As we expand our cutting-edge fiber network across Washington, Oregon, Idaho, and Montana, we seek committed team members to contribute to our growth and success.
We believe in building genuine connections with our customers and communities, prioritizing exceptional experiences in everything we do.
Company Culture And Values
Our core values guide our operations:
• Genuinely Caring: We treat our customers and colleagues as neighbors, giving our full attention to understanding their needs.
• Empowering You: We empower our customers to make informed product choices and support our employees in delivering optimal solutions.
• Innovation and Improvement: We actively seek opportunities to enhance the experiences of our customers and one another.
• Earning Your Trust: We foster trust through transparent communication, treating all individuals as valued partners.
Job Overview
As the Project Manager for Commercial Sales, you will be instrumental in ensuring the timely and high-quality delivery of products and services. This role encompasses managing all dimensions of service delivery and serving as the primary contact for customers from the post-sale phase through installation. You will be accountable for ensuring a seamless customer experience during the activation of network services, coordinating communication across various departments.
Key Responsibilities
• Oversee the comprehensive project lifecycle of sales orders, assessing requirements across diverse technologies, including Ethernet, SDWAN, SIP, and Managed Services.
• Address work order requests from customers, sales teams, agents, and vendors, coordinating installations, relocations, disconnections, and changes to services.
• Manage installation timelines, negotiate deadlines, confirm provisioning completion, and prioritize tasks to ensure deadlines are met.
• Conduct risk assessments, manage impacts, and escalate issues to management as needed to keep stakeholders informed on progress.
• Act as a liaison among stakeholders (customers, vendors, carriers, sales teams, provisioning, billing, and customer care) to facilitate effective communication and project success.
• Perform Root Cause Analysis for orders at both the order and process levels.
• Troubleshoot and resolve customer issues proactively, addressing potential service delivery challenges.
• Lead internal meetings with key service delivery stakeholders and conduct order overview meetings with executive leadership of major customers.
• Create and present requested information to customers.
• Fulfill additional duties as assigned.
Qualifications
• Bachelor's degree in a relevant field or an equivalent combination of education and experience.
• Minimum of 4 years of customer support experience is required.
• At least 2 years of experience in project coordination or management.
• Project Management Certification and MEF Ethernet Certification are preferred.
• Experience in telecommunications (ISP, MSO, Telcos) is essential.
• Familiarity with a CRM tool or prior experience with Salesforce is preferred.
• Intermediate proficiency in Microsoft Office Suite is required.
Required Skills
• Ability to operate autonomously and exercise sound judgment in diverse situations.
• Strong multitasking abilities and effective collaboration skills to meet deadlines.
• Excellent verbal and written communication skills, with a keen attention to detail and organizational prowess.
• Capacity to adapt to rapidly shifting priorities and timelines.
• Dedication to providing exceptional customer service.
Career Growth Opportunities
We Offer a Comprehensive Benefits Package, Including
• Medical, dental, and vision coverage
• 401(k) plan and flexible spending account
• Paid sick leave and vacation time
• Quarterly performance bonuses
• Robust training opportunities and education reimbursement programs, fostering both personal and professional development.
Work Authorization
Applicants must be authorized to work in the U.S. for any employer. Sponsorship is not available for this position.
Physical Requirements
This role requires the ability to bend, stoop, sit, walk, or stand for extended periods. Primarily, time will be spent sitting, with frequent opportunities to move around. Occasional lifting or moving of up to 25 pounds is necessary. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
This position operates within an office environment, involving significant exposure to computer screens and necessitating extensive use of computers, keyboards, mice, and multi-line telephone systems.
Diversity and Equal Opportunity
We are an equal opportunity employer and consider all qualified candidates without regard to race, color, religion, national origin, gender, age, marital status, ****** orientation, veteran status, disability, or any other legally protected status.
Pre-employment Background Check and Drug Screening
A pre-employment background check is required, and drug screening may also be necessary. We are a drug-free workplace.
Employment Type: Full-Time
💡 Quick Summary
Seeking a career-building opportunity? The Remote Commercial Sales Project Manager position is now open for candidates interested in the Work from home Jobs sector. This role in Kirkland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
