Job Description
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Job Summary
Must live on eastern seaboard
-Training Schedule: (First 6 weeks) 8:30 AM - 5:00 PM EST, Monday through Friday
-Production schedule: 8:30 AM - 5:00 PM EST, Monday through Friday
As a Member Service Representative, you will be providing telephone assistance to Aetna Medicaid members and providers. You will assist with an array of inquiries such as eligibility, provider changes, and requests for ID cards. We strive to provide an excellent experience to our callers each and every time. Calls are inbound and strong customer skills are required to be successful in this role.
Responsibilities include but limited to the following:
Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc.
Requires high-speed internet connectivity with secure service via ethernet cable, use of Wi-Fi is not permitted.
Company provides equipment and training.
Required Qualifications
Must identify an alternate work location when unable to work from home.
Ability to communicate effectively with members and providers orally and in written form, ability to meet performance standards, attendance requirements and call quality goals
Must be able to work from home and prove to be self-sufficient
Preferred Qualifications
Experience with working remotely in a call center setting
Experienced with Medicaid and Medicare
Education
High school diploma or equivalent GED
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$17.00 - $25.65
Job Summary
Must live on eastern seaboard
-Training Schedule: (First 6 weeks) 8:30 AM - 5:00 PM EST, Monday through Friday
-Production schedule: 8:30 AM - 5:00 PM EST, Monday through Friday
As a Member Service Representative, you will be providing telephone assistance to Aetna Medicaid members and providers. You will assist with an array of inquiries such as eligibility, provider changes, and requests for ID cards. We strive to provide an excellent experience to our callers each and every time. Calls are inbound and strong customer skills are required to be successful in this role.
Responsibilities include but limited to the following:
Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc.
Requires high-speed internet connectivity with secure service via ethernet cable, use of Wi-Fi is not permitted.
Company provides equipment and training.
Required Qualifications
Must identify an alternate work location when unable to work from home.
Ability to communicate effectively with members and providers orally and in written form, ability to meet performance standards, attendance requirements and call quality goals
Must be able to work from home and prove to be self-sufficient
Preferred Qualifications
Experience with working remotely in a call center setting
Experienced with Medicaid and Medicare
Education
High school diploma or equivalent GED
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$17.00 - $25.65
💡 Quick Summary
Seeking a career-building opportunity? The Remote Customer Service Representative - Charleston, West Viriginia position is now open for candidates interested in the Work from home Jobs sector. This role in Baker offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.