Remote Customer Support Representative - Full & Part-Time Available

Job description

Job Summary

Wipro is seeking enthusiastic and customer-oriented Remote Customer Support Representatives to join our dynamic team. In this role, you will be the first point of contact for customers, providing exceptional service and support through various communication channels. Your primary goal will be to ensure customer satisfaction by addressing inquiries, resolving issues, and delivering a seamless customer experience.

Key Responsibilities

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Respond promptly to customer inquiries via phone, email, and chat.

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Resolve customer complaints efficiently and professionally.

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Provide accurate product and service information to customers.

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Troubleshoot technical issues and offer step-by-step assistance.

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Document customer interactions and maintain records of resolutions.

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Escalate complex cases to the appropriate department when necessary.