Job Description
Job Type: Remote Work From Home Night Shift (US Time Zone)Role OverviewWe are hiring Customer Support Executives to work with a US-based travel client. This role involves managing customer queries and support requests related to airline bookings, hotel reservations, cruise services, and travel-related backend operations through both voice and non-voice channels.(Experience in any one of these GDS tools Sabre, Amadeus, Galileo (Travelport), Worldspan)Work TimingsCandidates must be available to work between 6:00 PM IST and 6:00 AM IST, aligned with US business hours (flexibility within this window is expected).Compensation- Voice Process: ₹300 per hourKey Responsibilities- Manage customer interactions via calls, emails, chats, or booking platforms- Assist customers with bookings, changes, cancellations, and general travel inquiries- Handle backend travel operations and booking-related support- Use the Sabre, Amadeus, Galileo or Worldspan reservation system for all booking and servicing tasks- Ensure accurate data entry and proper documentation of transactions- Follow defined processes and service-level agreements (SLAs)- Communicate with customers in a clear, professional, and courteous manner- Escalate complex issues as per the defined guidelinesMandatory Requirements- Hands-on experience with the GDS tool is essential- Solid verbal and written communication skills in English- Prior experience in travel-related support roles such as:- Airline bookings- Hotel reservations- Cruise operations- Travel support services- Willingness to work night shifts (6 PM – 6 AM IST)- Must own a Windows 11 laptop- Access to a stable, high-speed internet connection- Dedicated and professional work-from-home setupPreferred Qualifications- Experience supporting US-based customers- Familiarity with US travel policies, fare rules, and ticketing processes- Background in BPO or travel operations- Dual monitor setup (preferred)Additional Information- This is a fully remote opportunity- Performance, quality, and productivity will be closely tracked- Strict adherence to data security and confidentiality standards is mandatoryAbout the company:Sygnext is dedicated to empowering individuals, organizations, and communities by adopting innovative approaches to talent acquisition and workplace solutions. Specializing in remote and hybrid models, Sygnext connects high-performing businesses with top-tier, pre-screened remote software professionals from around the world. To date, Sygnext has helped companies seamlessly hire skilled employees across 100+ specialties, reducing hiring timelines to just one week. By breaking geographical barriers, Sygnext drives global success and enables organizations to achieve their full potential.*********** Follow our company page for latest job updates *************
💡 Quick Summary
Seeking a career-building opportunity? The Remote Customer Support Voice – *Must Have Any GDS Travel Tool Experience (Ahmedabad) position is now open for candidates interested in the Work from home Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.