Job Description
What's the Job?
We’re looking for a hands-on, proactive Remote IT Operations Lead to own and evolve our internal IT systems in a fully distributed environment. This role is ideal for someone who thrives in a remote-first organization, enjoys optimizing cloud-based tools, and takes pride in delivering seamless support and secure infrastructure to a growing team.
You’ll be our go-to for managing our IT ecosystem — from Google Workspace and device management to cloud cost optimization and security. You’ll build and maintain the systems that help our team stay productive, supported, and secure — all while laying the groundwork for future scale.
What You’ll Do
Own and administer our cloud-first internal IT environment, with a focus on Google Workspace, device policies, and identity access management.
Manage day-to-day IT operations, including internal help desk support, account provisioning/deprovisioning, and troubleshooting.
Administer and optimize Atlassian tools (Confluence, Jira) to support collaboration, documentation, and internal workflows.
Create and maintain onboarding/offboarding processes to ensure a smooth and secure experience for all team members.
Implement and oversee cybersecurity practices, including device compliance, MFA enforcement, and access controls.
Monitor and manage cloud service usage and costs (AWS, GCP, etc.), recommending optimizations as needed.
Support DevOps and cloud infrastructure needs, including CI/CD pipeline tooling and automation where needed.
Document internal processes and systems, enabling knowledge sharing and future team growth.
Be a trusted IT partner for the organization — balancing security, usability, and cost-efficiency.
Who are we?
RaceRocks is creating a world of limitless learning through innovative learning experiences and custom software tools for military and aerospace partners. Our team utilizes cutting-edge technology to create realistic, interactive experiences for learners to practice and adapt from the classroom into the real world. Our goal is to enable teams and empower decisions.
We are an award-winning people-first company committed to fostering a culture of diversity, equality and inclusion. Recognized as an employer of choice in the tech community, we are working hard to create career paths for those who are passionate and eager to grow both professionally and personally. We are proud to be an Indigenous and woman-led business helping to foster opportunities across the tech industry.
Requirements
4+ years of experience in IT operations, systems administration, or a similar role.
Proven experience managing Google Workspace, including advanced security features and device management.
Hands-on experience administering Atlassian products (Jira, Confluence), including user permissions, integrations, and structure.
Familiarity with IAM protocols (e.g., LDAP, SAML), and common security standards in remote organizations.
Hands-on experience with cloud platforms (AWS, GCP, etc.), ideally in both admin and cost-monitoring capacities.
Experience building remote onboarding/offboarding workflows and automation.
A proactive mindset with the ability to independently identify, prioritize, and solve problems.
Strong written communication skills and an organized, documentation-first approach.
Preferred Requirements
Experience working in a fully remote company.
Exposure to infrastructure-as-code (e.g., Terraform), or CI/CD systems.
Familiarity with IT compliance frameworks (e.g., SOC 2, ISO 27001).
Passion for enabling teams with the right tools and processes
Perks:
Flexible work hours including optional flex Fridays
3 weeks vacation to start and 5 paid sick days
Work from home equipment
Extended health benefits including dental, life insurance, vision care and mental wellness program
Employee Stock Option Plan
Social events hosted by the Culture Committee
Professional development program
Please note:
All candidates must be Canadian citizens or permanent residents of Canada.
All candidates must be willing to undergo a security assessment for the Canadian Controlled Goods Program and NATO Secret Clearance.
RaceRocks is a remote-first company with team members across Canada, with an office for optional use in Victoria, BC. Team members are required to be available for team building and collaboration during core operating hours of +:00 am to 2:00 pm Pacific Time. Outside of core working hours, we offer flexibility to support work-life balance. Although our HQ is in Victoria, BC we are open to hiring candidates from nearly anywhere in Canada. At this time, we do not have the infrastructure to support hiring candidates from Quebec or to hire/support working internationally.
We strongly encourage applications from Indigenous peoples, Black peoples, racialized people, people with disabilities, any qualified person of legal working age, people from gender and sexually diverse communities and/or people with intersectional identities.
Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, please contact us at [email protected]
We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.
We’re looking for a hands-on, proactive Remote IT Operations Lead to own and evolve our internal IT systems in a fully distributed environment. This role is ideal for someone who thrives in a remote-first organization, enjoys optimizing cloud-based tools, and takes pride in delivering seamless support and secure infrastructure to a growing team.
You’ll be our go-to for managing our IT ecosystem — from Google Workspace and device management to cloud cost optimization and security. You’ll build and maintain the systems that help our team stay productive, supported, and secure — all while laying the groundwork for future scale.
What You’ll Do
Own and administer our cloud-first internal IT environment, with a focus on Google Workspace, device policies, and identity access management.
Manage day-to-day IT operations, including internal help desk support, account provisioning/deprovisioning, and troubleshooting.
Administer and optimize Atlassian tools (Confluence, Jira) to support collaboration, documentation, and internal workflows.
Create and maintain onboarding/offboarding processes to ensure a smooth and secure experience for all team members.
Implement and oversee cybersecurity practices, including device compliance, MFA enforcement, and access controls.
Monitor and manage cloud service usage and costs (AWS, GCP, etc.), recommending optimizations as needed.
Support DevOps and cloud infrastructure needs, including CI/CD pipeline tooling and automation where needed.
Document internal processes and systems, enabling knowledge sharing and future team growth.
Be a trusted IT partner for the organization — balancing security, usability, and cost-efficiency.
Who are we?
RaceRocks is creating a world of limitless learning through innovative learning experiences and custom software tools for military and aerospace partners. Our team utilizes cutting-edge technology to create realistic, interactive experiences for learners to practice and adapt from the classroom into the real world. Our goal is to enable teams and empower decisions.
We are an award-winning people-first company committed to fostering a culture of diversity, equality and inclusion. Recognized as an employer of choice in the tech community, we are working hard to create career paths for those who are passionate and eager to grow both professionally and personally. We are proud to be an Indigenous and woman-led business helping to foster opportunities across the tech industry.
Requirements
4+ years of experience in IT operations, systems administration, or a similar role.
Proven experience managing Google Workspace, including advanced security features and device management.
Hands-on experience administering Atlassian products (Jira, Confluence), including user permissions, integrations, and structure.
Familiarity with IAM protocols (e.g., LDAP, SAML), and common security standards in remote organizations.
Hands-on experience with cloud platforms (AWS, GCP, etc.), ideally in both admin and cost-monitoring capacities.
Experience building remote onboarding/offboarding workflows and automation.
A proactive mindset with the ability to independently identify, prioritize, and solve problems.
Strong written communication skills and an organized, documentation-first approach.
Preferred Requirements
Experience working in a fully remote company.
Exposure to infrastructure-as-code (e.g., Terraform), or CI/CD systems.
Familiarity with IT compliance frameworks (e.g., SOC 2, ISO 27001).
Passion for enabling teams with the right tools and processes
Perks:
Flexible work hours including optional flex Fridays
3 weeks vacation to start and 5 paid sick days
Work from home equipment
Extended health benefits including dental, life insurance, vision care and mental wellness program
Employee Stock Option Plan
Social events hosted by the Culture Committee
Professional development program
Please note:
All candidates must be Canadian citizens or permanent residents of Canada.
All candidates must be willing to undergo a security assessment for the Canadian Controlled Goods Program and NATO Secret Clearance.
RaceRocks is a remote-first company with team members across Canada, with an office for optional use in Victoria, BC. Team members are required to be available for team building and collaboration during core operating hours of +:00 am to 2:00 pm Pacific Time. Outside of core working hours, we offer flexibility to support work-life balance. Although our HQ is in Victoria, BC we are open to hiring candidates from nearly anywhere in Canada. At this time, we do not have the infrastructure to support hiring candidates from Quebec or to hire/support working internationally.
We strongly encourage applications from Indigenous peoples, Black peoples, racialized people, people with disabilities, any qualified person of legal working age, people from gender and sexually diverse communities and/or people with intersectional identities.
Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, please contact us at [email protected]
We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.
💡 Quick Summary
Seeking a career-building opportunity? The Remote IT Operations Administrator position is now open for candidates interested in the Work from home Jobs sector. This role in Toronto offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
