Remote Live Chat Associate
description
• *Job Title:** Remote Live Chat Associate
• *Company:** Nykaa
• *Location:** Delhi, Delhi, IN
• *Job Type:** Part-Time
• *Seniority Level:** Associate Level
• *Years of Experience:** 3
### Job Description
We are seeking a Remote Live Chat Associate to join our dynamic team at Nykaa, a leading beauty and wellness e-commerce platform. This part-time position offers the opportunity to work remotely while contributing to our commitment to delivering exceptional customer service. As a Remote Live Chat Associate, you will play a pivotal role in enhancing our customers' shopping experience by providing timely and accurate information regarding our products and services.
### Key Responsibilities
- **Customer Engagement:**
- Respond to customer inquiries via live chat in a prompt, accurate, and professional manner.
- Identify and resolve customer issues, concerns, and questions effectively to ensure a positive shopping experience.
- **Product Knowledge:**
- Maintain an in-depth understanding of Nykaa products, offerings, promotions, and policies to provide accurate information.
- Communicate features, benefits, and usage of products clearly to help customers make informed decisions.
- **Sales Support:**
- Assist customers with product selection and recommendations based on their needs and preferences.
- Upsell and cross-sell products where appropriate, increasing overall sales and customer satisfaction.
- **Customer Feedback:**
- Gather customer feedback and insights during interactions, identifying areas for improvement in products and services.
- Relay critical customer feedback to the management team to help improve the company's offerings.
- **Team Collaboration:**
- Coordinate with other departments (e.g., fulfillment, marketing, product development) to resolve issues and implement process improvements.
- Participate in team meetings and contribute ideas for enhancing customer service and engagement strategies.
- **Performance Metrics:**
- Meet and exceed individual performance metrics and goals set by the management team, including response time, customer satisfaction ratings, and sales targets.
- Maintain detailed records of customer interactions and transactions, ensuring data accuracy and confidentiality.
### Requirements
- **Experience:**
- A minimum of 3 years of experience in a customer service, live chat, or similar role preferred, particularly in the e-commerce or retail sector.
- **Education:**
- A bachelor’s degree in Business, Communications, or a related field is preferred but not mandatory.
- **Technical Skills:**
- Proficient in using live chat software, CRM systems, and Microsoft Office Suite.
- Familiar with basic troubleshooting techniques for resolving common customer issues.
- **Personality Traits:**
- **Reliable:** Dependable in meeting responsibilities and maintaining a consistent performance level.
- **Confident:** Ability to handle customer interactions with assurance and poise, especially in challenging situations.
- **Soft Skills:**
- **Strategic Planning:** Ability to think critically about customer needs and recommend personalized solutions.
- **Adaptability:** Willingness to adapt to changing customer demands and company processes, embracing new technologies and methodologies as needed.
### Benefits
- **Joining Bonus:** A competitive joining bonus upon successful integration into the Nykaa team.
- **Retirement Plan:** Access to a comprehensive retirement plan to support your financial future.
- **Training & Professional Development:** Opportunities for ongoing training and development to enhance your skillset and advance your career.
### Working Environment
At Nykaa, we prioritize quality in all aspects of our work, products, and services. We believe in creating a supportive work environment where our associates can thrive and make impactful contributions.
### Application Deadline
Please submit your application by **October 2, 2024**.
### Equal Opportunity Statement
Nykaa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds and experiences.
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We look forward to welcoming dedicated and passionate individuals to our team! If you are looking for a rewarding position where you can make a difference, apply now!
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Remote Live Chat Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.