Job Description
Join Our Team as a Remote Systems Support Analyst!
Location:
Atlanta, GA, US, 30339Kansas City, MO, US, 64106Austin, TX, US, 78704Dallas, TX, US, 75254Nashville, TN, US, 37210Omaha, NE, US, 68118Bowling Green, OH, US
Discover Your Potential with JE Dunn!
At JE Dunn, we believe that our success is rooted in the synergy of great people and an empowering culture. We invite passionate individuals to take on this exciting opportunity as we continue building excellence. Join us to contribute to projects that inspire and enrich lives daily!
Role Overview
The Remote Systems Support Analyst will be a pivotal part of our team, providing comprehensive hardware, software, and telecommunication support to our remote and branch offices. This role includes assessing technical needs, developing and executing solutions, and successfully managing desktop system installations and upgrades, all aligned with the mission, vision, and values of JE Dunn.
• Autonomy & Decision-Making: Enjoy the freedom to make routine decisions while providing recommendations to your supervisor for any unique situations.
• Career Path: Potential growth to Sr. Site Systems Analyst.
Core Responsibilities
• Collaborate with project teams to suggest options for internet services and costs.
• Work closely with logistics to set up digital workstations and printers at job sites.
• Collect initial job site requirements and liaise with providers to create suitable service packages within budget.
• Maintain ongoing communication with IT and external resources to address project needs.
• Contact service providers to create tailored packages, estimate costs, and coordinate installations with project teams.
• Possibly oversee onsite installations and test them for functionality.
• Provide training and support to project teams and employees on technology use.
• Manage network connectivity and system access as required by project teams.
• Monitor and maintain IT services throughout project duration and make adjustments as needed.
• Coordinate disconnecting services and managing equipment returns at project completion.
• Carry out physical workstation setups when needed.
• Perform on-site maintenance and repairs for job site hardware, including workstations and printers.
• Address technical issues reported to the internal Help Desk that require on-site assistance.
• Keep thorough records relating to project sites and branch offices, including asset inventory.
• Have a clear understanding of equipment operations and ensure machines are in working order.
• Utilize technology to enhance productivity and adapt to new developments.
Knowledge, Skills & Abilities
• Accurate and timely work performance.
• Strong verbal and written communication skills.
• Proficient in MS Office.
• Effective time management and organizational skills.
• Able to juggle multiple projects and prioritize effectively.
• Solid listening skills.
• Strong understanding of personal computers and operating systems.
• Ability to troubleshoot technical issues.
• Basic knowledge of networking and telecommunications.
• Skill in solving complex problems quickly and effectively.
• A keen eye for detail to deliver quality work.
• Strong relational skills to collaborate effectively both internally and externally.
Qualifications
• Bachelor's degree in computer technology or a related field is preferred.
• 2+ years of help desk or desktop experience required.
• Preferred: 2+ years working with ISPs and network setups.
Why Choose Us?
We recognize that our most significant asset is our people. At JE Dunn, you’ll find a collaborative environment where you can thrive professionally and personally. Learn more about our commitment to enriching lives through exceptional work.
Equal Opportunity Employer
JE Dunn Construction is proud to be an Equal Opportunity/Affirmative Action Employer.
Requisition ID: 60423
Location:
Atlanta, GA, US, 30339Kansas City, MO, US, 64106Austin, TX, US, 78704Dallas, TX, US, 75254Nashville, TN, US, 37210Omaha, NE, US, 68118Bowling Green, OH, US
Discover Your Potential with JE Dunn!
At JE Dunn, we believe that our success is rooted in the synergy of great people and an empowering culture. We invite passionate individuals to take on this exciting opportunity as we continue building excellence. Join us to contribute to projects that inspire and enrich lives daily!
Role Overview
The Remote Systems Support Analyst will be a pivotal part of our team, providing comprehensive hardware, software, and telecommunication support to our remote and branch offices. This role includes assessing technical needs, developing and executing solutions, and successfully managing desktop system installations and upgrades, all aligned with the mission, vision, and values of JE Dunn.
• Autonomy & Decision-Making: Enjoy the freedom to make routine decisions while providing recommendations to your supervisor for any unique situations.
• Career Path: Potential growth to Sr. Site Systems Analyst.
Core Responsibilities
• Collaborate with project teams to suggest options for internet services and costs.
• Work closely with logistics to set up digital workstations and printers at job sites.
• Collect initial job site requirements and liaise with providers to create suitable service packages within budget.
• Maintain ongoing communication with IT and external resources to address project needs.
• Contact service providers to create tailored packages, estimate costs, and coordinate installations with project teams.
• Possibly oversee onsite installations and test them for functionality.
• Provide training and support to project teams and employees on technology use.
• Manage network connectivity and system access as required by project teams.
• Monitor and maintain IT services throughout project duration and make adjustments as needed.
• Coordinate disconnecting services and managing equipment returns at project completion.
• Carry out physical workstation setups when needed.
• Perform on-site maintenance and repairs for job site hardware, including workstations and printers.
• Address technical issues reported to the internal Help Desk that require on-site assistance.
• Keep thorough records relating to project sites and branch offices, including asset inventory.
• Have a clear understanding of equipment operations and ensure machines are in working order.
• Utilize technology to enhance productivity and adapt to new developments.
Knowledge, Skills & Abilities
• Accurate and timely work performance.
• Strong verbal and written communication skills.
• Proficient in MS Office.
• Effective time management and organizational skills.
• Able to juggle multiple projects and prioritize effectively.
• Solid listening skills.
• Strong understanding of personal computers and operating systems.
• Ability to troubleshoot technical issues.
• Basic knowledge of networking and telecommunications.
• Skill in solving complex problems quickly and effectively.
• A keen eye for detail to deliver quality work.
• Strong relational skills to collaborate effectively both internally and externally.
Qualifications
• Bachelor's degree in computer technology or a related field is preferred.
• 2+ years of help desk or desktop experience required.
• Preferred: 2+ years working with ISPs and network setups.
Why Choose Us?
We recognize that our most significant asset is our people. At JE Dunn, you’ll find a collaborative environment where you can thrive professionally and personally. Learn more about our commitment to enriching lives through exceptional work.
Equal Opportunity Employer
JE Dunn Construction is proud to be an Equal Opportunity/Affirmative Action Employer.
Requisition ID: 60423
💡 Quick Summary
Seeking a career-building opportunity? The Remote Systems Support Analyst position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Atlanta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.