Job Description
Customer Experience & Sales Agent – SIXT Australia
About SIXT Australia
SIXT has arrived in Australia and is redefining the car rental experience. As a premium global brand, our vision is to be the best car rental company in Australia by delivering outstanding service, competitive rates, and unforgettable customer experiences.
100% owned by the NRMA, SIXT Australia combines international innovation with the trust and reliability of one of Australia's most respected brands. Every day, thousands of customers rely on us to keep people and cargo moving — and our frontline team is at the heart of that success.
What is this role all about?
As a Customer Experience & Sales Agent, you will be a front-line sales professional who delivers premium service while driving revenue through consultative selling.
You'll engage with customers face-to-face, over the phone and via email, understanding their needs and confidently recommending value-adding rental solutions that enhance their journey and protect them on the road.
This role is ideal for someone who enjoys sales, targets, customer interaction and earning uncapped bonuses, while working in a fast-paced, premium environment.
Your key responsibilities
Deliver a premium, high-energy customer experience that consistently exceeds expectations
Open and close rental agreements accurately and efficiently
Proactively sell and upsell rental products, including:
Vehicle upgrades
Damage and liability protection products
Roadside assistance packages
Tyre and windscreen protection
Additional drivers, accessories and other car hire extras
Identify customer needs and confidently present solutions that provide value and peace of mind
Achieve individual and branch sales and service targets
Handle customer enquiries professionally (in person, phone and email)
Ensure vehicles are cleaned and presented to a premium standard
Assist with vehicle pick-ups and deliveries when required
Complete general administrative and operational tasks
Maintain SIXT quality controls, including counter presentation, paperwork and fleet standards
Work collaboratively with your team to ensure a high-performing, well-presented branch
What do we need from you?
To be successful in this role, you will demonstrate:
A strong sales mindset with a passion for achieving targets and earning bonuses
Excellent communication skills and confidence in recommending products
A positive, can-do attitude with strong customer focus
Attention to detail across administration and presentation
Previous experience in sales, retail or hospitality (preferred but not essential)
Ability to monitor and organise fleet on a daily basis
Competent computer skills
A current, unrestricted full driver's licence
Full working rights in Australia
Ability to multitask during busy periods and work independently
Flexibility to work across a 7-day rotating roster, including weekends
SIXT Australia is committed to health and safety. We expect all team members to follow safety procedures and encourage others to do the same.
What's in it for you?
Uncapped sales and service bonuses — your earning potential is in your hands
Extensive training in sales, customer experience and the vehicle hire industry
Clear career progression opportunities across a growing national business
Access to the SIXT Elite Club, rewarding top-performing teams monthly
Opportunity to work across 25+ locations, keeping your career fresh and dynamic
Up to 30% off SIXT rentals worldwide for you, plus discounts for family and friends
Access to a wide range of NRMA employee benefits, discounts and offers
A competitive remuneration package designed to reward high performance
Diversity & Inclusion
SIXT Australia is proud to be a diverse and inclusive workplace. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples and members of the LGBTQI+ community.
About SIXT Australia
SIXT has arrived in Australia and is redefining the car rental experience. As a premium global brand, our vision is to be the best car rental company in Australia by delivering outstanding service, competitive rates, and unforgettable customer experiences.
100% owned by the NRMA, SIXT Australia combines international innovation with the trust and reliability of one of Australia's most respected brands. Every day, thousands of customers rely on us to keep people and cargo moving — and our frontline team is at the heart of that success.
What is this role all about?
As a Customer Experience & Sales Agent, you will be a front-line sales professional who delivers premium service while driving revenue through consultative selling.
You'll engage with customers face-to-face, over the phone and via email, understanding their needs and confidently recommending value-adding rental solutions that enhance their journey and protect them on the road.
This role is ideal for someone who enjoys sales, targets, customer interaction and earning uncapped bonuses, while working in a fast-paced, premium environment.
Your key responsibilities
Deliver a premium, high-energy customer experience that consistently exceeds expectations
Open and close rental agreements accurately and efficiently
Proactively sell and upsell rental products, including:
Vehicle upgrades
Damage and liability protection products
Roadside assistance packages
Tyre and windscreen protection
Additional drivers, accessories and other car hire extras
Identify customer needs and confidently present solutions that provide value and peace of mind
Achieve individual and branch sales and service targets
Handle customer enquiries professionally (in person, phone and email)
Ensure vehicles are cleaned and presented to a premium standard
Assist with vehicle pick-ups and deliveries when required
Complete general administrative and operational tasks
Maintain SIXT quality controls, including counter presentation, paperwork and fleet standards
Work collaboratively with your team to ensure a high-performing, well-presented branch
What do we need from you?
To be successful in this role, you will demonstrate:
A strong sales mindset with a passion for achieving targets and earning bonuses
Excellent communication skills and confidence in recommending products
A positive, can-do attitude with strong customer focus
Attention to detail across administration and presentation
Previous experience in sales, retail or hospitality (preferred but not essential)
Ability to monitor and organise fleet on a daily basis
Competent computer skills
A current, unrestricted full driver's licence
Full working rights in Australia
Ability to multitask during busy periods and work independently
Flexibility to work across a 7-day rotating roster, including weekends
SIXT Australia is committed to health and safety. We expect all team members to follow safety procedures and encourage others to do the same.
What's in it for you?
Uncapped sales and service bonuses — your earning potential is in your hands
Extensive training in sales, customer experience and the vehicle hire industry
Clear career progression opportunities across a growing national business
Access to the SIXT Elite Club, rewarding top-performing teams monthly
Opportunity to work across 25+ locations, keeping your career fresh and dynamic
Up to 30% off SIXT rentals worldwide for you, plus discounts for family and friends
Access to a wide range of NRMA employee benefits, discounts and offers
A competitive remuneration package designed to reward high performance
Diversity & Inclusion
SIXT Australia is proud to be a diverse and inclusive workplace. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples and members of the LGBTQI+ community.
💡 Quick Summary
Seeking a career-building opportunity? The Rental Operations Agent - Adelaide Metro Stores position is now open for candidates interested in the Counter Sales Jobs sector. This role in Croydon offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Counter Sales Jobs is a plus.
