Job Description
Full job description
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Summary:
Reporting to the Customer Service Manager, the Customer Service Representative will be responsible for taking incoming calls, taking and completing client orders, and answering client inquiries with the highest degree of courtesy and professionalism. Customer Service Representative may communicate with English using telephone, e-mail, and computer systems.
Responsibilities:
Process orders received via e-mail, on-line order entry and phone on a daily basis and provide confirmations as requested
Route shipments, considering commodity and volume, temperature control, and transit time requirements ensuring timely delivery
Communicate with multiple external and internal customers
Adhere to all procedures, work instructions, and regulatory requirements in performing the job
Communicate with various internal departments on a regular basis for customer/ related issues, including emergency shipments, customer account status, invoices, etc
Maintain accurate information regarding shipment status
Responsible for providing customers and clients with accurate answers to service related questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required
Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations
Other tasks as assigned - The Customer Service Representative will also be assigned other duties and tasks as required from time to time
.
Education:
Post-secondary education or equivalent in a related discipline
Experience:
Minimum of 2 years’ experience in a warehouse customer service role
Minimum Skills, Knowledge and Ability Requirements:
Strong work ethic, sense of responsibility, high level of attention to detail
Proactive customer focus
Ability to work in a team and independently as well as with minimal supervision
Ability to multi-task in a fast paced environment
Self-starter, efficient, organized
Capable of consistently producing high quality work under pressure and in a timely fashion
Strong proficiency in Microsoft applications (Outlook, Word, Excel, Internet Explorer, PowerPoint)
Strong proficiency in order entry systems
Excellent problem solving ability
Mandatory ability to communicate clearly in English as required
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: World Courier (NZ) Limited
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, ****** orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Summary:
Reporting to the Customer Service Manager, the Customer Service Representative will be responsible for taking incoming calls, taking and completing client orders, and answering client inquiries with the highest degree of courtesy and professionalism. Customer Service Representative may communicate with English using telephone, e-mail, and computer systems.
Responsibilities:
Process orders received via e-mail, on-line order entry and phone on a daily basis and provide confirmations as requested
Route shipments, considering commodity and volume, temperature control, and transit time requirements ensuring timely delivery
Communicate with multiple external and internal customers
Adhere to all procedures, work instructions, and regulatory requirements in performing the job
Communicate with various internal departments on a regular basis for customer/ related issues, including emergency shipments, customer account status, invoices, etc
Maintain accurate information regarding shipment status
Responsible for providing customers and clients with accurate answers to service related questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required
Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations
Other tasks as assigned - The Customer Service Representative will also be assigned other duties and tasks as required from time to time
.
Education:
Post-secondary education or equivalent in a related discipline
Experience:
Minimum of 2 years’ experience in a warehouse customer service role
Minimum Skills, Knowledge and Ability Requirements:
Strong work ethic, sense of responsibility, high level of attention to detail
Proactive customer focus
Ability to work in a team and independently as well as with minimal supervision
Ability to multi-task in a fast paced environment
Self-starter, efficient, organized
Capable of consistently producing high quality work under pressure and in a timely fashion
Strong proficiency in Microsoft applications (Outlook, Word, Excel, Internet Explorer, PowerPoint)
Strong proficiency in order entry systems
Excellent problem solving ability
Mandatory ability to communicate clearly in English as required
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: World Courier (NZ) Limited
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, ****** orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
💡 Quick Summary
Seeking a career-building opportunity? The Rep I - Customer Service position is now open for candidates interested in the Legal Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Legal Jobs is a plus.