Repair & Technical Services Manager - Remote

Full job description

Peachtree Networks is an expanding international telecom company with multiple global offices, providing talented and driven individuals with a rewarding opportunity to advance their careers in an exciting and professional domain.

As a company that values attracting and nurturing a skilled, diverse, and dedicated workforce, we are fully committed to offering intensive training, career development prospects, a dynamic professional environment, and the best equal employment opportunities.

We are currently seeking an experienced and hands-on Technical & Repair Services Manager to lead and expand our global telecom test and repair capabilities. This strategic role requires deep technical expertise in telecom hardware repair and troubleshooting, combined with proven leadership in setting up repair labs, managing cross-functional teams, and driving innovation in repair technology.

The successful candidate will play a key role in ensuring high-performance operations across multiple international labs, building repair and testing capability for telecom hardware (BTS, IDU, ODU, GPON, Microwave, etc.), and serving as a senior technical advisor to internal stakeholders and clients.

Responsibilities

Repair Facility Management & Operations

Establish, standardize, and optimize telecom test and repair facilities globally.

Develop screening, testing, and repair capabilities for multi-vendor telecom products

Define and enforce standardized repair protocols and quality controls across all labs.

Technical Troubleshooting & Innovation

Serve as the group-level escalation point for complex technical repair challenges.

Diagnose and repair RF, SDH, and digital telecom hardware down to component level using tools such as oscilloscopes, JTAG, spectrum analyzers, EEPROM editors, etc.

Innovate and improve repair methodologies, testing platforms, and lab automation to increase throughput and accuracy.

Costing, Quotation & RMA Oversight

Provide detailed cost estimates for test and repair operations, including components, labor, tools, and turnaround time.

Oversee RMA processes, reverse logistics, and customer reporting across global operations.

Develop Deal Sheets and Go/No-Go proposals for repair business opportunities.

Technical Capability Development

Build and maintain a capability matrix across product lines and geographies.

Implement reverse engineering solutions and support NPI (New Product Introduction) in test environments.

Manage tester development, firmware flashing, component sourcing, and cross-reference engineering for obsolete components.

Training & Team Development

Lead and train technical engineers globally to improve competency in telecom repair technologies.

Conduct workshops on RF troubleshooting, test bench handling, firmware diagnostics, and equipment calibration.

Ensure knowledge transfer and skill alignment across regions.

Continuous Improvement

Collaborate with engineering teams to enhance diagnostic platforms and repair documentation.

Stay ahead of industry developments and integrate emerging test technologies into daily operations.

Drive initiatives for lab efficiency, yield improvement, and process optimization.

Compliance & Quality Control

Ensure all facilities follow industry certifications and safety standards.

Implement rigorous quality assurance frameworks to ensure service excellence and customer satisfaction.

Requirements

Bachelor's degree in Electronics, Telecommunications, Electrical Engineering, or related field (Master’s preferred).

10+ years of progressive experience in telecom test and repair services, including hands-on circuit board repair, firmware diagnostics, and test station management.

Demonstrated expertise in setting up, scaling, and managing repair labs for telecom infrastructure equipment.

Strong background in RF testing, SDH/E1/T1 troubleshooting, and product yield optimization.

Experience with tools such as Test Stand, LabVIEW, Oscilloscope, Spectrum Analyzer, EEPROM, SPI, I2C, and boundary scan systems.

Proven ability to lead cross-border teams, deliver technical training, and align operations with business goals.

Excellent communication, costing, and vendor coordination skills.

Tools & Equipment Exposure:

Job Type: Full-time

Application Question(s):

Level of your English skills?

1. Describe your experience repairing telecom equipment at the component level.

2. Have you ever set up or managed a telecom test and repair lab?

3. What diagnostic tools and testing equipment have you used in your repair work?

4. Explain your experience with RF troubleshooting and SDH/E1/T1 signal repair.

5. Have you trained or led technical teams across different regions?

Current Salary ( Local Currency)?

salary exp. (Local Currency)?