Job Description
Position: Reports Analyst
Location: Anywhere in India
This is a full-time remote position.
1840 & Company is a global managed marketplace for professional resources and outsourced services. We are in immediate need of an enthusiastic Reports Analyst. The company is a global start-up accelerator! This individual plays a key role in the company's core business and can have the opportunity to work with multiple startups.
You will have the opportunity to work in a fast-paced, creative and high-performance environment. You will be responsible for achieving the program goals and objectives.
Duties and Responsibilities:
• Provide statistical data based on the frequency and timeline required (per agent, team-wise, per LOB)
• Build templates based on stakeholder requirements
• Assist in WBR, MBR QBR ppt generation
Qualifications:
• Has at least 2 years of Reports Analyst experience in a Call Center/Shared Services environment
• Advance Excel skills, SQL Knowledge
• Understands contact center operations and WFM environment, terminologies, and formulas
• Able to create reports and templates from scratch as needed by stakeholders
• Can work under minimum supervision in a highly fast-paced and changing environment
• Willing to work on weekends, shifting schedule including ALL PH Holidays
• Willing to take on a FULL-TIME FREELANCE ROLE
• Has experience in REAL TIME ANALYST IS A PLUS
Competencies Needed for the Role:
• Analytical Thinking - Uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Attention to Detail – Achieves thoroughness and accuracy when accomplishing a task through concern for all areas involved.
• Time Management – Achieving better results by organizing time effectively and utilizing self-management habits that lead to increased productivity.
• Stress Management – Keeping one’s emotions under control and restraining negative responses when provoked or when faced with challenges, opposition or hostility
• Attention to Detail – Achieves thoroughness and accuracy when accomplishing a task through concern for all areas involved.
Must have their own laptop/desktop which meets minimum qualifications:
Processor - Core i5 or higher
RAM - 8GB or higher
Bandwidth Requirements Minimum- Download Speed: at least 6 Mbps; Upload Speed: at least 5 Mbps.
A quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet) and without interruption.
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Location: Anywhere in India
This is a full-time remote position.
1840 & Company is a global managed marketplace for professional resources and outsourced services. We are in immediate need of an enthusiastic Reports Analyst. The company is a global start-up accelerator! This individual plays a key role in the company's core business and can have the opportunity to work with multiple startups.
You will have the opportunity to work in a fast-paced, creative and high-performance environment. You will be responsible for achieving the program goals and objectives.
Duties and Responsibilities:
• Provide statistical data based on the frequency and timeline required (per agent, team-wise, per LOB)
• Build templates based on stakeholder requirements
• Assist in WBR, MBR QBR ppt generation
Qualifications:
• Has at least 2 years of Reports Analyst experience in a Call Center/Shared Services environment
• Advance Excel skills, SQL Knowledge
• Understands contact center operations and WFM environment, terminologies, and formulas
• Able to create reports and templates from scratch as needed by stakeholders
• Can work under minimum supervision in a highly fast-paced and changing environment
• Willing to work on weekends, shifting schedule including ALL PH Holidays
• Willing to take on a FULL-TIME FREELANCE ROLE
• Has experience in REAL TIME ANALYST IS A PLUS
Competencies Needed for the Role:
• Analytical Thinking - Uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Attention to Detail – Achieves thoroughness and accuracy when accomplishing a task through concern for all areas involved.
• Time Management – Achieving better results by organizing time effectively and utilizing self-management habits that lead to increased productivity.
• Stress Management – Keeping one’s emotions under control and restraining negative responses when provoked or when faced with challenges, opposition or hostility
• Attention to Detail – Achieves thoroughness and accuracy when accomplishing a task through concern for all areas involved.
Must have their own laptop/desktop which meets minimum qualifications:
Processor - Core i5 or higher
RAM - 8GB or higher
Bandwidth Requirements Minimum- Download Speed: at least 6 Mbps; Upload Speed: at least 5 Mbps.
A quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet) and without interruption.
Powered by JazzHR
yoLykwg5pu
💡 Quick Summary
Seeking a career-building opportunity? The Reports Analyst BPO India position is now open for candidates interested in the BPO Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.