Job Description
Are you a detail-oriented individual with strong organizational skills and experience in report management and client communication? Are you ready to make a meaningful impact in a fast-paced, client-centric environment? Blackbird Security has an exciting opportunity for you to join our team as a Reports Supervisor at our Vancouver, BC Headquarters.
Role Summary
The Reports Supervisor is responsible for supporting the reporting functions for the company. This includes inputting and distributing reports via TrackTik, managing automated notifications, and compiling ROI statistics. The role requires attention to detail in auditing distribution lists, creating reporting groups for new client contracts, and setting up mobile patrol tours for mobile sites.
Key duties also involve supporting the Sr. Supervisor and team to ensure client communications are timely, training new team members, and overseeing report distribution and quality assurance. The position requires a high level of organizational skills, the ability to multitask, and the flexibility to step in when necessary. Additionally, this role includes assisting with general administration, systems management, and ad-hoc projects to ensure smooth operations within the reports department.
We currently have one full time in-office position available for this role, from Saturday - Wednesday (9:00 am - 5:30 pm).
Job Responsibilities:
Inputting and distributing reports through TrackTik to clients.
Completing and compiling ROI and statistical reports.
Operations Support: Flagging reports that deviate from post orders and guiding guards to adhere to post orders.
Auditing and managing the Reports Distribution List.
Automating report notification settings for efficient delivery.
Creating and maintaining Mobile Patrol Vehicle Idling Stat Reports.
Establishing reporting groups for new client contracts.
Handling standard new client contracts, including setting up client email distribution lists, configuring automated email notifications, and responding to client emails post-action.
Setting up tokens and mobile patrol tours for mobile sites.
Reviewing and ensuring the accuracy of weekly and monthly statistics sent to clients.
Customize report templates, tour routes, and other related tasks.
Assisting the Reports Supervisor with additional responsibilities and stepping in to manage tasks in their absence.
Collaborating with employees and managers to clarify report details as necessary.
Supporting the training and onboarding of new employees in the reports department.
Delegating or relaying report-related tasks to the reporting team to ensure efficient execution.
Setting up TrackTik devices and site licenses as required.
Monitoring reporting groups to provide feedback and promote high reporting standards.
Ensuring timely and accurate client communication in line with deadlines.
Collaborating with relevant departments to ensure effective client support.
Assisting with general administration, systems administration, and ad-hoc projects as needed.
Ad hoc projects as required to support the department and overall business.
Job Requirements:
1-2 years of administrative experience.
Minimum of 1 year of supervisory experience.
Proficiency in Microsoft Office is a plus.
Excellent verbal and written communication skills in English.
Vietnamese speaking is an asset.
Strong organizational skills with keenttention to detail.
Ability to manage multiple tasks and ongoing projects simultaneously.
Knowledge of TrackTik is an asset.
Experience in the security industry is preferred but not required.
About Blackbird Security
Joining Canada's fastest-growing National Security Company is not just a job – it's an opportunity to make a meaningful difference in your career and in the communities we serve. Here are some compelling reasons why you should consider being a part of our dynamic team:
Our Values: Our operations are guided by core values — Respect, Integrity, Teamwork, and Adaptability — which serve as the bedrock of our corporate culture. Join us in shaping a workplace where these values thrive, fostering a sense of belonging and achievement for everyone involved.
Personal and Professional Growth: We believe in investing in our employees' growth. Joining us means access to career development pathways that enable you to reach your full potential. Our dedicated management team provides mentorship to guide you through your career journey, fostering a supportive and collaborative work environment
National Presence: As a national Canadian security company, we operate coast to coast with major branches in all 10 provinces. This allows you to be part of a widespread network, contributing to the safety and security of communities across the country.
Commitment to Community Betterment: Our commitment goes beyond providing security services. We actively engage in bettering the community by tailoring our security solutions to meet the unique needs of our clients and the areas we serve. By exceeding performance standards, we contribute to enhancing the overall safety and well-being of the community.
Reputation for Excellence: Our reputation is built on consistently exceeding performance standards. Joining us means aligning yourself with a company that values excellence in service delivery and upholds the highest standards in the industry. Superior customer service is at the core of our operations, ensuring our clients receive the best possible security solutions.
Diverse Range of Clients: Work with a variety of clients, from retail stores to high-end establishments, residential buildings, campuses, municipal offices, warehouses, and more. This diversity in clientele offers a dynamic and interesting work environment.
If you are passionate about making a positive impact, contributing to community safety, and advancing your career in a rapidly growing national security company, we invite you to join us. Together, we can build a safer and more secure future for our clients and communities.
We thank you for choosing to work with Blackbird Security Inc. Please note that only shortlisted candidates will be contacted by the recruitment team.
Job Types: Full-time, Permanent
Pay: $23.00-$24.00 per hour
Benefits:
Dental care
Extended health care
Experience:
Scheduling: 1 year (preferred)
Administrative: 1 year (preferred)
Supervising: 1 year (preferred)
Work Location: In person
Role Summary
The Reports Supervisor is responsible for supporting the reporting functions for the company. This includes inputting and distributing reports via TrackTik, managing automated notifications, and compiling ROI statistics. The role requires attention to detail in auditing distribution lists, creating reporting groups for new client contracts, and setting up mobile patrol tours for mobile sites.
Key duties also involve supporting the Sr. Supervisor and team to ensure client communications are timely, training new team members, and overseeing report distribution and quality assurance. The position requires a high level of organizational skills, the ability to multitask, and the flexibility to step in when necessary. Additionally, this role includes assisting with general administration, systems management, and ad-hoc projects to ensure smooth operations within the reports department.
We currently have one full time in-office position available for this role, from Saturday - Wednesday (9:00 am - 5:30 pm).
Job Responsibilities:
Inputting and distributing reports through TrackTik to clients.
Completing and compiling ROI and statistical reports.
Operations Support: Flagging reports that deviate from post orders and guiding guards to adhere to post orders.
Auditing and managing the Reports Distribution List.
Automating report notification settings for efficient delivery.
Creating and maintaining Mobile Patrol Vehicle Idling Stat Reports.
Establishing reporting groups for new client contracts.
Handling standard new client contracts, including setting up client email distribution lists, configuring automated email notifications, and responding to client emails post-action.
Setting up tokens and mobile patrol tours for mobile sites.
Reviewing and ensuring the accuracy of weekly and monthly statistics sent to clients.
Customize report templates, tour routes, and other related tasks.
Assisting the Reports Supervisor with additional responsibilities and stepping in to manage tasks in their absence.
Collaborating with employees and managers to clarify report details as necessary.
Supporting the training and onboarding of new employees in the reports department.
Delegating or relaying report-related tasks to the reporting team to ensure efficient execution.
Setting up TrackTik devices and site licenses as required.
Monitoring reporting groups to provide feedback and promote high reporting standards.
Ensuring timely and accurate client communication in line with deadlines.
Collaborating with relevant departments to ensure effective client support.
Assisting with general administration, systems administration, and ad-hoc projects as needed.
Ad hoc projects as required to support the department and overall business.
Job Requirements:
1-2 years of administrative experience.
Minimum of 1 year of supervisory experience.
Proficiency in Microsoft Office is a plus.
Excellent verbal and written communication skills in English.
Vietnamese speaking is an asset.
Strong organizational skills with keenttention to detail.
Ability to manage multiple tasks and ongoing projects simultaneously.
Knowledge of TrackTik is an asset.
Experience in the security industry is preferred but not required.
About Blackbird Security
Joining Canada's fastest-growing National Security Company is not just a job – it's an opportunity to make a meaningful difference in your career and in the communities we serve. Here are some compelling reasons why you should consider being a part of our dynamic team:
Our Values: Our operations are guided by core values — Respect, Integrity, Teamwork, and Adaptability — which serve as the bedrock of our corporate culture. Join us in shaping a workplace where these values thrive, fostering a sense of belonging and achievement for everyone involved.
Personal and Professional Growth: We believe in investing in our employees' growth. Joining us means access to career development pathways that enable you to reach your full potential. Our dedicated management team provides mentorship to guide you through your career journey, fostering a supportive and collaborative work environment
National Presence: As a national Canadian security company, we operate coast to coast with major branches in all 10 provinces. This allows you to be part of a widespread network, contributing to the safety and security of communities across the country.
Commitment to Community Betterment: Our commitment goes beyond providing security services. We actively engage in bettering the community by tailoring our security solutions to meet the unique needs of our clients and the areas we serve. By exceeding performance standards, we contribute to enhancing the overall safety and well-being of the community.
Reputation for Excellence: Our reputation is built on consistently exceeding performance standards. Joining us means aligning yourself with a company that values excellence in service delivery and upholds the highest standards in the industry. Superior customer service is at the core of our operations, ensuring our clients receive the best possible security solutions.
Diverse Range of Clients: Work with a variety of clients, from retail stores to high-end establishments, residential buildings, campuses, municipal offices, warehouses, and more. This diversity in clientele offers a dynamic and interesting work environment.
If you are passionate about making a positive impact, contributing to community safety, and advancing your career in a rapidly growing national security company, we invite you to join us. Together, we can build a safer and more secure future for our clients and communities.
We thank you for choosing to work with Blackbird Security Inc. Please note that only shortlisted candidates will be contacted by the recruitment team.
Job Types: Full-time, Permanent
Pay: $23.00-$24.00 per hour
Benefits:
Dental care
Extended health care
Experience:
Scheduling: 1 year (preferred)
Administrative: 1 year (preferred)
Supervising: 1 year (preferred)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Reports Supervisor - Security position is now open for candidates interested in the Security Guard Jobs sector. This role in Vancouver offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Security Guard Jobs is a plus.