Representative, Customer Service

Overview of the Role
We currently have full-time temporary position available in the Customer Service department. The Customer Service Representative acts as a company ambassador and liaison between our valuable customers and internal departments, in a fast-paced, team environment.

Salary: $38 220-$50 160 ****Salary offers will vary commensurate with experience, education, skills, and training.****

How you will make contributions that matter:
• Build sustainable relationships of trust through open and interactive communication with customers

Identify and assess customers’ needs to achieve satisfaction
Manage both inbound and outbound calls with internal and external customers
Process EDI and manual orders; handle order inquires in a timely manner
Work cross functionally with team members, planners, distribution, warehousing, supply chain & sales
Participate in driving customer value, above and beyond sales
Handle concerns, provide appropriate solutions and alternatives within time-limits and follow up to ensure resolution;
Assisting overall team members with all order processing responsibilities
Always display competence, courtesy and professionalism
Support and maintain Saputo quality standards

You are best suited for the role if you have the following qualifications:

Secondary school diploma and minimum of 2 years’ experience in a customer service environment
Strong, clear communication and interpersonal skills; exceptional telephone manner is essential
Organizational skills with strong attention to detail
Excellent data entry skills – speed and accuracy a must
Knowledge of Microsoft Office applications including Excel (formulas, V-lookup an asset)
Ability to multitask in a dynamic environment both independently and as part of a team
Quick thinking with the ability to work under pressure and to establish priorities
Adaptable, empathetic, patient and a positive-attitude are key requirements of this role
Bilingualism (French and English) in speaking and writing is essential, as the teams and clients are spread across Canada.
Schedule flexibility is required; including occasionally working on a stat holiday


We support and care for our employees and their families by providing:
• Competitive salaries

Advantageous corporate agreements
Full range of group insurance benefits
Group retirement pension plan with employer contribution
Purchase option of company stocks
Group RRSP
Health and wellness program in the workplace
Assistance program for employees and their families
Saputo products at a discounted price


We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family.

This year, Saputo is celebrating 70 years of passion and craftsmanship!

In Canada, Saputo is a leading cheese manufacturer and fluid milk and cream processor, with a portfolio of well-loved brands such as Dairyland, Armstrong, Neilson, Alexis de Portneuf , and many more. Whether your expertise lies in manufacturing, operations, supply chain management, sales, quality assurance, or in any other function, your role is integral to our success. You will make contributions that matter, all while working alongside colleagues who genuinely care about your success and who will roll up their sleeves to help.

The material contained herein is provided for informational purposes only. All open jobs offered by Saputo Inc. and all companies, corporations, partnerships, limited partnerships and other entities controlled by Saputo Inc. (collectively, “Saputo”) on Saputo's web site are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a Saputo subsidiary, office or department, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance. The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the accuracy or completeness of the information contained on this site or in any referenced links. While Saputo attempts to update this site on a timely basis, the information is effective only as of the time and date of posting. Strict confidentiality will be observed at all times. Saputo is an equal opportunity employer. The information on this site is for information purposes only and is not intended to be relied upon with legal consequence.

Saputo welcomes and encourages applications from people with disabilities. Accommodations may be available upon request for candidates taking part in all aspects of the selection process.

Canada
Quebec
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