Job Description
What will you do?
You will be managing a team of 18-20 Senior Sales Associate who would provide customer support(inbound) and make
outbound sales to Canadian customers for their Telecom and Home Security products. You would be responsible for
managing the productivity of the entire team including the achievement of KRA’s for the campaign.
You would also be responsible for their performance management and administrative requirements(attendance,
transport, HR and so on)
• Provides direction and communication to employees, so that the agents can make sales and upsell
(Inbound) while answering to the customers with correct process guidelines
• Responsible for meeting the Sales Targets and KRA’s for the team
• Provides performance feedback and coaching on a regular basis to each team member.
• Performing performance reviews for skill improvement.
• Maintains proper communication with all the internal and external stakeholders
• Team player and helps in providing appropriate coaching counseling, direction and resolution to team
members
• Ensures employees have appropriate training and other resources to perform their jobs.
• Responds to and resolves employee relations issues expressed by team members.
• Creates and maintains a high-quality work environment so team members are motivated to perform at
their highest level.
• Addresses disciplinary and/or performance problems according to company policy.
• Assists the manager with daily operation of the process. Sharing improvement and efficiency driven plans.
• Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled
efficiently and effectively.
• Establishes work procedures and processes that support the company and departmental standards,
procedures and strategic directives.
• Uses appropriate judgment in upward communication regarding department or employee concerns
• Maintains a healthy and positive relationship with clients and internal stakeholders
• Provides performance updates on a daily basis to the leadership team
What we seek in the incumbent:
• Excellent Communication
• Experienced in managing Sales Teams
• Customer/Client Focus.
• Leadership Skills
• Organizational Skills.
• Performance Management.
• Problem Solving/Analysis.
• Technical Capacity- Knowledge about CRM software or related software
Salary upto 7 lacs ctc
DM upto 850000 lacs ctc
Interested candidates can call/ Whatsapp MITA ++++553654 of Sharda // Urgent requirement// References are most welcome
You will be managing a team of 18-20 Senior Sales Associate who would provide customer support(inbound) and make
outbound sales to Canadian customers for their Telecom and Home Security products. You would be responsible for
managing the productivity of the entire team including the achievement of KRA’s for the campaign.
You would also be responsible for their performance management and administrative requirements(attendance,
transport, HR and so on)
• Provides direction and communication to employees, so that the agents can make sales and upsell
(Inbound) while answering to the customers with correct process guidelines
• Responsible for meeting the Sales Targets and KRA’s for the team
• Provides performance feedback and coaching on a regular basis to each team member.
• Performing performance reviews for skill improvement.
• Maintains proper communication with all the internal and external stakeholders
• Team player and helps in providing appropriate coaching counseling, direction and resolution to team
members
• Ensures employees have appropriate training and other resources to perform their jobs.
• Responds to and resolves employee relations issues expressed by team members.
• Creates and maintains a high-quality work environment so team members are motivated to perform at
their highest level.
• Addresses disciplinary and/or performance problems according to company policy.
• Assists the manager with daily operation of the process. Sharing improvement and efficiency driven plans.
• Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled
efficiently and effectively.
• Establishes work procedures and processes that support the company and departmental standards,
procedures and strategic directives.
• Uses appropriate judgment in upward communication regarding department or employee concerns
• Maintains a healthy and positive relationship with clients and internal stakeholders
• Provides performance updates on a daily basis to the leadership team
What we seek in the incumbent:
• Excellent Communication
• Experienced in managing Sales Teams
• Customer/Client Focus.
• Leadership Skills
• Organizational Skills.
• Performance Management.
• Problem Solving/Analysis.
• Technical Capacity- Knowledge about CRM software or related software
Salary upto 7 lacs ctc
DM upto 850000 lacs ctc
Interested candidates can call/ Whatsapp MITA ++++553654 of Sharda // Urgent requirement// References are most welcome
💡 Quick Summary
Seeking a career-building opportunity? The Require AM |DM| Operations Sales from International BPO position is now open for candidates interested in the BPO Jobs sector. This role in Gurugram offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
