Job Description
Join Axis Bank as Call Center Representative job nearby Gangtok to help and solve issues of Sikkim customers as an Inbound/ Outbound calls, The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries. keeping customer satisfaction at the core of every decision and behaviour.ducation: Min 12th passed / Any Graduation.
Pre-requisite: Excellent Typing and Communication skills.oles & Responsibility at Axis Bank Gangtok:
• Identify and assess customers needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Can handle Gangtok customers complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Participate in engagement campaigns to potential and existing clients to increase growth opportunities in Gangtok
• Assist office staff with client credit applications and transaction processing
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Cross selling of partners BFSI products in Gangtok.
Eligibility Requirement for Tele-Caller Job in Gangtok:
• Freshers and experience candidates from Gangtok both can apply
• If someone having Tele calling or BPO experience should be perfect fit.
• Can Speak in Sikkim local language – Nepali or Hindi, English
• Good knowledge of relevant computer programs and telephone systems
• Excellent communication and presentation skills
• Should be local from Gangtok SK.
Pre-requisite: Excellent Typing and Communication skills.oles & Responsibility at Axis Bank Gangtok:
• Identify and assess customers needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Can handle Gangtok customers complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Participate in engagement campaigns to potential and existing clients to increase growth opportunities in Gangtok
• Assist office staff with client credit applications and transaction processing
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Cross selling of partners BFSI products in Gangtok.
Eligibility Requirement for Tele-Caller Job in Gangtok:
• Freshers and experience candidates from Gangtok both can apply
• If someone having Tele calling or BPO experience should be perfect fit.
• Can Speak in Sikkim local language – Nepali or Hindi, English
• Good knowledge of relevant computer programs and telephone systems
• Excellent communication and presentation skills
• Should be local from Gangtok SK.
💡 Quick Summary
Seeking a career-building opportunity? The Required Call Center Representative in Gangtok SK | Gangtok| Sikkim| India position is now open for candidates interested in the BPO Jobs sector. This role in : Gangtok, Sikkim offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
