Job Title: MIS Analyst

Location: Mumbai, India

Reporting Manager: Operations Manager

Role Summary

The incumbent will be working as part of the INT team in a busy 24/5 department that produces Pitchbooks, graphic design and deal related material.

Support the Integreon Managers/team to manage reports, provide analytical feedback, identify and distinguish multiple components of the operation and make conclusions using high-level quantitative skills and strategic operational analysis.

Responsibilities And Duties
• Manage reporting for INT analyzing team activities, operational data, and forecasting
• Regularly revisit the efficacy of existing reports and modify/improve their usability
• Highlight trends and provides recommendations
• Provides analysis against agreed service levels and pitches ideas for further improvement
• Identify, distinguish and analyze multiple components of a problem, and then make recommendations for business change
• Synthesize findings from analysis and make verbal/written recommendations to upper management
• Manage the global billing process from file generation to creation of billing files for APS upload
• Run the monthly P2P process in a timely and accurate manner

Required Skills/Abilities
• Ability to manage deadline pressures with demand to be consistent and deliver high-quality service
• Effective decision-making skills necessary to support complex operations
• Exposure to a diverse group of clients at all levels of the team and maintain ongoing relationships with the other hub managers globally
• Attention to detail, self-motivated, possesses excellent time management and problem-solving skills
• Approachable and open to working with staff and clients to resolve problems at any level
• Strong written, verbal communication skills
• Proficient in MS Office; Advanced skills in MS Excel

Education And Experience
• A Bachelor s degree from an accredited university
• Experience of working as Business Analyst or Project Manager with leading KPO or Captive centers
• 3 to 5 years of experience in business analysis, reporting and project management with a large production center
• Advanced and strategic thinking skills
• Proven experience in working with varied workflow tools

Shift Timing: Should be comfortable working in rotational shifts 1 pm to 10 pm or 2 pm to 11 pm or 3 pm to 12 am (in IST)

Company Information

Integreon is a trusted, global provider of award-winning legal and business solutions to leading law firms, corporations and professional services firms. Our highly trained, experienced staff of over 3,000 employees globally service a comprehensive range of client needs that require scale and expertise, enabling clients to become more operationally efficient. Integreon works with corporations and law firms who rely on our team's experience and expertise in documents, administrative and business services. With delivery centres on three continents, Integreon offers multi-lingual, around-the-clock support, as well as onshore, offshore and onsite delivery of our award-winning services.

If you are exceptional at what you do, we would love to put you to work in an exceptional company in an exceptional position.

Do more. Do it better.

Follow us: https://www.linkedin.com/company/integreon/

Visit us at: www.integreon.com

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