Job Description
Job description
Holiday Inn London - Regent's Park
Check out the hotel on our virtual tour!
The Opportunity
We are seeking a skilled and enthusiastic Reservationist to join our team and assist with managing reservations for our hotel. The Reservationist will be responsible for answering phone calls and emails from customers, processing reservations, and providing excellent customer service.
Responsibilities
• Answering phone calls and emails from customers in a prompt and professional manner.
• Processing reservations using the hotel's reservation management system.
• Providing excellent customer service at all times.
• Liaising with other departments, such as housekeeping and the front desk, to ensure a coordinated approach to reservations.
• Ensuring accurate and up-to-date records of all reservations and cancellations are maintained.
• Handling customer complaints and resolving issues in a timely and effective manner.
• Upselling hotel services and amenities to customers.
• Preparing reports on reservations and revenue as required.
• Staying up-to-date with the latest industry trends and developments.
Benefits
• Our enviable employee discounts on bedroom rates across the lgh hotel portfolio.
• Access to the ihg employee room benefit programme across their global portfolio. (t&cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Hospital & death benefit plans
• Cycle to work scheme
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
Ideal Candidate
• Previous experience in a similar role, preferably within the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• The ability to work effectively under pressure.
• A good understanding of reservation management systems.
• A passion for delivering exceptional customer service.
• The ability to work a flexible schedule, including evenings and weekends if required.
• Proficiency in Microsoft Office.
If you are a skilled and enthusiastic Reservationist with a passion for delivering exceptional customer service, we would love to hear from you
Hotel
The Holiday Inn London - Regent's Park Hotel provides convenient access to central London's major attractions, with Great Portland Street and Regent's Park Tube stations located just a few minutes away. The hotel is also located near the A501 and is a 45-minute drive from Heathrow Airport.
Guests can easily explore the leafy grounds of Regent's Park or indulge in shopping on bustling Oxford Street, both within walking distance of the hotel. Popular family-friendly attractions, such as Madame Tussauds, the Sherlock Holmes Museum, and London Zoo, are also located nearby.
Cultural enthusiasts can visit the British Museum, which is less than a mile away, to discover ancient treasures and learn about cultures from around the world. Additionally, guests can explore a variety of exhibitions at the British Library.
For theater lovers, the West End is just a 15-minute walk away, along with the vibrant bars and restaurants of Soho.
About Us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Holiday Inn London - Regent's Park
Check out the hotel on our virtual tour!
The Opportunity
We are seeking a skilled and enthusiastic Reservationist to join our team and assist with managing reservations for our hotel. The Reservationist will be responsible for answering phone calls and emails from customers, processing reservations, and providing excellent customer service.
Responsibilities
• Answering phone calls and emails from customers in a prompt and professional manner.
• Processing reservations using the hotel's reservation management system.
• Providing excellent customer service at all times.
• Liaising with other departments, such as housekeeping and the front desk, to ensure a coordinated approach to reservations.
• Ensuring accurate and up-to-date records of all reservations and cancellations are maintained.
• Handling customer complaints and resolving issues in a timely and effective manner.
• Upselling hotel services and amenities to customers.
• Preparing reports on reservations and revenue as required.
• Staying up-to-date with the latest industry trends and developments.
Benefits
• Our enviable employee discounts on bedroom rates across the lgh hotel portfolio.
• Access to the ihg employee room benefit programme across their global portfolio. (t&cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Hospital & death benefit plans
• Cycle to work scheme
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
Ideal Candidate
• Previous experience in a similar role, preferably within the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• The ability to work effectively under pressure.
• A good understanding of reservation management systems.
• A passion for delivering exceptional customer service.
• The ability to work a flexible schedule, including evenings and weekends if required.
• Proficiency in Microsoft Office.
If you are a skilled and enthusiastic Reservationist with a passion for delivering exceptional customer service, we would love to hear from you
Hotel
The Holiday Inn London - Regent's Park Hotel provides convenient access to central London's major attractions, with Great Portland Street and Regent's Park Tube stations located just a few minutes away. The hotel is also located near the A501 and is a 45-minute drive from Heathrow Airport.
Guests can easily explore the leafy grounds of Regent's Park or indulge in shopping on bustling Oxford Street, both within walking distance of the hotel. Popular family-friendly attractions, such as Madame Tussauds, the Sherlock Holmes Museum, and London Zoo, are also located nearby.
Cultural enthusiasts can visit the British Museum, which is less than a mile away, to discover ancient treasures and learn about cultures from around the world. Additionally, guests can explore a variety of exhibitions at the British Library.
For theater lovers, the West End is just a 15-minute walk away, along with the vibrant bars and restaurants of Soho.
About Us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
💡 Quick Summary
Seeking a career-building opportunity? The Reservationist | 6 Month FTC position is now open for candidates interested in the Hotel Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.