Job Description
Job type
Part-time
Shift and schedule
Weekend availability
Public holidays
Location
Melbourne VIC
Full job description
Australia
PARKROYAL Monash Melbourne
Revenue & Reservations
Job Grade
Pan Pacific Hotels Group has close to 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across our three internationally renowned brands, PARKROYAL, PARKROYAL Collection and Pan Pacific.
Pan Pacific Hotels Group is proud to be the first hospitality group in Oceania to be awarded the Global Sustainable Tourism Council (GSTC) certification for all six of our Australian properties! This is a significant achievement that demonstrates our unwavering commitment to sustainability and responsible tourism.
The Role
PARKROYAL Monash Melbourne are currently looking for a detail-oriented and customer-focused Hotel Reservation Agent to join our team on a part-time basis.
The ideal candidate will assist guests with reservations, provide accurate information about our property and services, and ensure a smooth booking experience. This role is perfect for individuals who enjoy hospitality, have strong communication skills, and thrive in a fast-paced environment.
Talent Profile
Handle incoming reservation inquiries via phone, email, and online platforms.
Accurately process bookings, cancellations, and modifications in the reservation system.
Provide guests with information about room types, rates, packages, and hotel amenities.
Maintain up-to-date knowledge of promotions, seasonal offers, and hotel policies.
Ensure all guest details are recorded correctly and confidentially.
Collaborate with front desk and other departments to ensure guest satisfaction.
Ideally, the Successful Candidate will have:
Previous experience in customer service or hospitality preferred.
Strong verbal and written communication skills.
Basic computer skills and familiarity with reservation systems (training provided).
Ability to multitask and work in a team environment.
Professional, friendly, and positive attitude.
Knowledge of Opera Property Management System (PMS)
A genuine passion for hospitality and providing excellent customer service
This role will include weekends and public holidays.
How to Apply
This is a great opportunity to grow your career with a supportive and dynamic team in Melbourne’s fastest growing business precinct in the South-East. Join us in creating memorable experiences for our guests through PARKROYAL’s signature warmth and approachable service in this landmark destination!
PARKROYAL Monash Melbourne is an equal opportunity employer dedicated to creating a diverse and inclusive workplace. We ensure that all employment decisions are based on merit and qualifications, without regard to race, gender, age, disability or other characteristics.
Apply below now!
Part-time
Shift and schedule
Weekend availability
Public holidays
Location
Melbourne VIC
Full job description
Australia
PARKROYAL Monash Melbourne
Revenue & Reservations
Job Grade
Pan Pacific Hotels Group has close to 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across our three internationally renowned brands, PARKROYAL, PARKROYAL Collection and Pan Pacific.
Pan Pacific Hotels Group is proud to be the first hospitality group in Oceania to be awarded the Global Sustainable Tourism Council (GSTC) certification for all six of our Australian properties! This is a significant achievement that demonstrates our unwavering commitment to sustainability and responsible tourism.
The Role
PARKROYAL Monash Melbourne are currently looking for a detail-oriented and customer-focused Hotel Reservation Agent to join our team on a part-time basis.
The ideal candidate will assist guests with reservations, provide accurate information about our property and services, and ensure a smooth booking experience. This role is perfect for individuals who enjoy hospitality, have strong communication skills, and thrive in a fast-paced environment.
Talent Profile
Handle incoming reservation inquiries via phone, email, and online platforms.
Accurately process bookings, cancellations, and modifications in the reservation system.
Provide guests with information about room types, rates, packages, and hotel amenities.
Maintain up-to-date knowledge of promotions, seasonal offers, and hotel policies.
Ensure all guest details are recorded correctly and confidentially.
Collaborate with front desk and other departments to ensure guest satisfaction.
Ideally, the Successful Candidate will have:
Previous experience in customer service or hospitality preferred.
Strong verbal and written communication skills.
Basic computer skills and familiarity with reservation systems (training provided).
Ability to multitask and work in a team environment.
Professional, friendly, and positive attitude.
Knowledge of Opera Property Management System (PMS)
A genuine passion for hospitality and providing excellent customer service
This role will include weekends and public holidays.
How to Apply
This is a great opportunity to grow your career with a supportive and dynamic team in Melbourne’s fastest growing business precinct in the South-East. Join us in creating memorable experiences for our guests through PARKROYAL’s signature warmth and approachable service in this landmark destination!
PARKROYAL Monash Melbourne is an equal opportunity employer dedicated to creating a diverse and inclusive workplace. We ensure that all employment decisions are based on merit and qualifications, without regard to race, gender, age, disability or other characteristics.
Apply below now!
💡 Quick Summary
Seeking a career-building opportunity? The Reservations Agent position is now open for candidates interested in the Office Assistant Jobs sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Office Assistant Jobs is a plus.