Job Description
General Information
Country/Region
New Zealand
Province/City
Northland
Hiring Entity
Rosewood Kauri Cliffs
Department
Sales & Marketing
Job Type
Full-time Permanent
Job Description
Discover Your Calling – Join Us at Rosewood Kauri Cliffs
At Rosewood Kauri Cliffs, we do not just offer jobs, we offer a place to thrive, grow, and leave your mark. Rich in history and culture, nestled along Northland’s breathtaking coastline and framed by native forest and three private beaches, our tranquil retreat is a sanctuary where relationship hospitality comes to life.
As part of the Rosewood Hotels & Resorts collection, we are a collective of creative minds driven by purpose and united by The Calling - our instinct to enrich lives through genuine connections and extraordinary moments. If that speaks to you, we would love to meet you.
The Opportunity: Reservations Agent
We are seeking a full-time Reservations Agent (40 hours per week) to join the team at Rosewood Kauri Cliffs.
In this role, you will be responsible for acting as the main point of contact for reservation-related inquiries (email, phone, and online), being familiar with each property, including features, unique services and local activities and experiences available, confirming reservations, modifications and cancellations, ensuring clear communication of information and handovers with the Front Office team, and presenting yourself to our discerning clientele in a manner that aligns with Rosewood's image and service delivery standards. Your natural warmth and professionalism will be key in creating heartfelt guest experiences and unforgettable stays.
What You Will Bring:
Previous experience in reservations, or front office / reception experience in a 5-star hotel or lodge environment
Experience working with a Property Management system – ideally OPERA Cloud
An understanding of (and background in) luxury hospitality and / or tourism
A genuine passion for guest experience
A commitment to high standards of accuracy with excellent service
A friendly and professional telephone etiquette
The ability to uphold confidentiality and sensitive information, both on and off duty
Excellent communication and a team-oriented mindset
Exceptional organisation skills and attention to detail
Flexibility to work evenings, weekends, and public holidays
What We Offer in Return:
A competitive pay package (and commission where applicable)
Delicious daily meals prepared by our culinary team
Access to our exclusive Staff Perks Programme
Supportive leadership and opportunities to grow your career
A chance to live and work in one of Aotearoa’s most naturally stunning regions
We strive to offer consecutive days off to support your wellbeing. Onsite accommodation may be available.
Due to our remote location, you will need your own reliable transport as well as hold a valid New Zealand work visa or working holiday visa.
https://www.immigration.govt.nz/work/requirements-for-work-visas/
Bring your true self. Curate the extraordinary. Leave your legacy.
If this sounds like you, APPLY TODAY— and help us Make the Place.
About Us
Welcome to Rosewood Hotels Kauri Cliffs, a luxury lodge in the Bay of Islands where you can discover the beauty of panoramic views across the untouched coastline and deep blue ocean.
Sophisticated and elegant, The Lodge at Kauri Cliffs glows in morning light as the sun rises to reveal panoramic views across the Pacific. Resting on an unspoilt coastline where high cliffs nestle into three pristine private beaches, Kauri Cliffs is experiential travel at its best.
Named the number one resort in Australia and New Zealand by Travel + Leisure, Kauri Cliffs is a leisure travellers dream. Activities abound with the David Harman-designed golf course, immersive local heritage tours, bountiful fishing, and bush walks, mountain biking, quad biking and spa sanctuary hidden within native forest.
Country/Region
New Zealand
Province/City
Northland
Hiring Entity
Rosewood Kauri Cliffs
Department
Sales & Marketing
Job Type
Full-time Permanent
Job Description
Discover Your Calling – Join Us at Rosewood Kauri Cliffs
At Rosewood Kauri Cliffs, we do not just offer jobs, we offer a place to thrive, grow, and leave your mark. Rich in history and culture, nestled along Northland’s breathtaking coastline and framed by native forest and three private beaches, our tranquil retreat is a sanctuary where relationship hospitality comes to life.
As part of the Rosewood Hotels & Resorts collection, we are a collective of creative minds driven by purpose and united by The Calling - our instinct to enrich lives through genuine connections and extraordinary moments. If that speaks to you, we would love to meet you.
The Opportunity: Reservations Agent
We are seeking a full-time Reservations Agent (40 hours per week) to join the team at Rosewood Kauri Cliffs.
In this role, you will be responsible for acting as the main point of contact for reservation-related inquiries (email, phone, and online), being familiar with each property, including features, unique services and local activities and experiences available, confirming reservations, modifications and cancellations, ensuring clear communication of information and handovers with the Front Office team, and presenting yourself to our discerning clientele in a manner that aligns with Rosewood's image and service delivery standards. Your natural warmth and professionalism will be key in creating heartfelt guest experiences and unforgettable stays.
What You Will Bring:
Previous experience in reservations, or front office / reception experience in a 5-star hotel or lodge environment
Experience working with a Property Management system – ideally OPERA Cloud
An understanding of (and background in) luxury hospitality and / or tourism
A genuine passion for guest experience
A commitment to high standards of accuracy with excellent service
A friendly and professional telephone etiquette
The ability to uphold confidentiality and sensitive information, both on and off duty
Excellent communication and a team-oriented mindset
Exceptional organisation skills and attention to detail
Flexibility to work evenings, weekends, and public holidays
What We Offer in Return:
A competitive pay package (and commission where applicable)
Delicious daily meals prepared by our culinary team
Access to our exclusive Staff Perks Programme
Supportive leadership and opportunities to grow your career
A chance to live and work in one of Aotearoa’s most naturally stunning regions
We strive to offer consecutive days off to support your wellbeing. Onsite accommodation may be available.
Due to our remote location, you will need your own reliable transport as well as hold a valid New Zealand work visa or working holiday visa.
https://www.immigration.govt.nz/work/requirements-for-work-visas/
Bring your true self. Curate the extraordinary. Leave your legacy.
If this sounds like you, APPLY TODAY— and help us Make the Place.
About Us
Welcome to Rosewood Hotels Kauri Cliffs, a luxury lodge in the Bay of Islands where you can discover the beauty of panoramic views across the untouched coastline and deep blue ocean.
Sophisticated and elegant, The Lodge at Kauri Cliffs glows in morning light as the sun rises to reveal panoramic views across the Pacific. Resting on an unspoilt coastline where high cliffs nestle into three pristine private beaches, Kauri Cliffs is experiential travel at its best.
Named the number one resort in Australia and New Zealand by Travel + Leisure, Kauri Cliffs is a leisure travellers dream. Activities abound with the David Harman-designed golf course, immersive local heritage tours, bountiful fishing, and bush walks, mountain biking, quad biking and spa sanctuary hidden within native forest.
💡 Quick Summary
Seeking a career-building opportunity? The Reservations Agent position is now open for candidates interested in the Hotel Jobs sector. This role in Whangarei offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
