Job Description
Full job description
About the role / Mō te tūraka mahi
We are looking for a Reservations and Events Specialist with great attention to details to join our fun friendly Central Reservations team in Auckland City. This role will be responsible for managing and loading reservations from various markets (F.I.T, Wholesale and Corporate segments) for our Sudima Hotels Branded properties, taking incoming calls, answering queries and inputting reservations into the online system, all whilst ensuring accurate information is entered our customers feel valued.
About you | Ko wai koe
Requirements
Preferred Skills, Qualifications & Experiences
NZQF Diploma (ANZSCO Skill Level 2), or
At least three years of relevant experience Hotel, Hospitality or Event Management (Level 5 or similar)
Minimum 1 year of Customer Service experience is essential
Experience with online reservation software, office 365, volume email & telephone management highly regarded.
Experience with Sales and Catering & PMS software would be advantageous
Excellent accuracy, verbal and written communication skills to a professional standard
Basic numerical ability & Computer literacy
Study towards Hospitality/Business Management or similar to Level 4 or above is advantageous
Fluency in Mandarin is desirable, though not essential
Person Specification
Team player with a high standard of integrity and ethics
Takes pride in work and has exceptional attention to detail
Ability to multitask and prioritize, work to deadlines, and remain composed under pressure
Confident, highly motivated, and determined
Benefits
He kura te tangata - We are all valued
It's an exciting time for us with dynamic growth in our company, we have plenty of opportunities, now is the time to join Hind Management Group.
Various Health Benefits - Life Cover, Digital Will subscription & access to Best Doctors after the probation period
Starting salary from NZD $58,000 to $60,000 per annum
Excellent reward & recognition programs
Long service and anniversary perks
Staff and Friends and Family Hotel rates within our Hotel, Restaurant & Spa network
Paid training provided and individual Employee Development Plan
Who We Are - Ko Wai Mātou
Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.
We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too!
Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.
Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first.
Nau mai, haere mai, tauti mai!
Hind Management is committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 9905XXXXXX or email our Talent Acquisition Team at careers@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.
At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Our hiring process is fully accessible and designed to ensure equity for everyone. Please let us know how we can support you in presenting your best self.
E manawanui ana tātou - We care
Ka mahi tahi tātou - We work together
Ka whai tātou i te tika - We do the right thing
He kura te tangata - We are all valued
About the role / Mō te tūraka mahi
We are looking for a Reservations and Events Specialist with great attention to details to join our fun friendly Central Reservations team in Auckland City. This role will be responsible for managing and loading reservations from various markets (F.I.T, Wholesale and Corporate segments) for our Sudima Hotels Branded properties, taking incoming calls, answering queries and inputting reservations into the online system, all whilst ensuring accurate information is entered our customers feel valued.
About you | Ko wai koe
Requirements
Preferred Skills, Qualifications & Experiences
NZQF Diploma (ANZSCO Skill Level 2), or
At least three years of relevant experience Hotel, Hospitality or Event Management (Level 5 or similar)
Minimum 1 year of Customer Service experience is essential
Experience with online reservation software, office 365, volume email & telephone management highly regarded.
Experience with Sales and Catering & PMS software would be advantageous
Excellent accuracy, verbal and written communication skills to a professional standard
Basic numerical ability & Computer literacy
Study towards Hospitality/Business Management or similar to Level 4 or above is advantageous
Fluency in Mandarin is desirable, though not essential
Person Specification
Team player with a high standard of integrity and ethics
Takes pride in work and has exceptional attention to detail
Ability to multitask and prioritize, work to deadlines, and remain composed under pressure
Confident, highly motivated, and determined
Benefits
He kura te tangata - We are all valued
It's an exciting time for us with dynamic growth in our company, we have plenty of opportunities, now is the time to join Hind Management Group.
Various Health Benefits - Life Cover, Digital Will subscription & access to Best Doctors after the probation period
Starting salary from NZD $58,000 to $60,000 per annum
Excellent reward & recognition programs
Long service and anniversary perks
Staff and Friends and Family Hotel rates within our Hotel, Restaurant & Spa network
Paid training provided and individual Employee Development Plan
Who We Are - Ko Wai Mātou
Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.
We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too!
Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.
Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first.
Nau mai, haere mai, tauti mai!
Hind Management is committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 9905XXXXXX or email our Talent Acquisition Team at careers@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.
At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Our hiring process is fully accessible and designed to ensure equity for everyone. Please let us know how we can support you in presenting your best self.
E manawanui ana tātou - We care
Ka mahi tahi tātou - We work together
Ka whai tātou i te tika - We do the right thing
He kura te tangata - We are all valued
💡 Quick Summary
Seeking a career-building opportunity? The Reservations and Events Specialist position is now open for candidates interested in the Hotel Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.