Reservations Manager

Job description

• Knowing the entire Reservation System

• Responsible for Hotel and Local Reservations and Reservation

• Handling of correspondences, sorted-out letters, telexes, faxes, and cables which are checked already by the Front Office Manager.

• Allocate daily tasks to Reservations staff.

• Review reservations booked daily.

• Review arrival report daily.

• Responsible for the preparation of occupancy forecast.

• Responsible for training staff.

• Responsible for the implementation of policies and procedures.

• Responsible for recording Company / Travel Agent Rates both in the system and correspondence file.

• Liaise with the Sales Department in regards to occupancy, Rates Reservation Analysis

• Identify Producing Accounts to ensure proper recognition by Reservation staff.

• Knowledgeable in hotel and guest room facilities / services and ensures reservations agents are equally knowledgeable.

• Responsible for various Production reports and supplies to each department concerned.

• Monitoring Telephone manners and general performance of reservations staff daily.

• Ensure special handling of repeat guests and very VIP guests.

• Observe and ensure that proper telephone manners are maintained at all times

• Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager

• Follows up on tentative bookings and updates reservation status

• Reviews no-show and cancelled reservations and processes charges according to the hotel’s policy

• Maintain cordial relations with commercial clients.

• Bring to the attention Front Office Manager when the hotel availability status is changed and prepare for necessary action.

• Responsible for work schedule

• Responsible for maintaining a Neat and Orderly position at all times.

• In general, perform any other duties that might requested by the Front Office Manager or Room Division Manager.