Reservations Manager

Copthorne Hotel & Apartments Queenstown Lakeview is where luxury meets adventure, with panoramic lake and mountain views and a strong commitment to sustainability. Our 4-star hotel creates the perfect setting for exceptional service, and we’re driven by our mission to deliver “Your Best Time and Place” to all our guests.

What We Offer:

Career development and training opportunities

Discounted hotel rates nationwide and internationally

Meals on duty

A friendly and supportive team environment

The Role:

As our Reservations Manager, your role will be key in ensuring that revenue is maximised through effective use of booking channels and revenue strategies, optimising both yield and occupancy for the hotel. You’ll be hands-on, collaborating with various departments, conducting site inspections, and occasionally assisting on the front desk.

You’ll also take the lead in managing administrative tasks, including preparing and presenting reports on revenue and tracking data. Your great organisational skills and time management abilities will be essential for managing multiple tasks effectively.

What We’re Looking For:

Proven experience in Reservations in a supervisory role, with the ability to manage a small team would be preferred

A solid understanding of Opera PMS is preferred and previous hotel Front Office experience would be beneficial

Excellent administrative skills, including precision and attention to detail

Strong organisational and time management skills, with the ability to handle multiple priorities efficiently

Great communication skills, both with guests and internal teams

While Front Office or Hotel experience is preferred, we are open to training the right candidate who can demonstrate proven organisational skills, excellent time management, and strong administrative abilities.

This is a full-time role (40 hours per week) with a competitive pay rate of $30-$33 per hour.

You must have legal eligibility to work in New Zealand, want to commit to the role long term and use it to grow within the hotel/business

If you’re ready to work in a welcoming and sophisticated environment, with the opportunities of being part of one of NZ’s leading hotel brands, apply now.