Reservations Ticketing Agent

• Assisting and advising customers who may be choosing from a variety of travel options.

• Making reservations for customers based on their various requirements and budgetary allowances.

• Checking the availability of accommodation or transportation on the customers’ desired travel dates.

• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.

• Processing payments and sending confirmation details to customers.

• Sorting out any issues that may arise with bookings or reservations.

• Selling and promoting reservation services.

• Answering any questions customers might have about the reservation process.

• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.

• Providing support to customers who may need to amend or cancel a reservation.

• Scheduling flights based on customer needs and available flights, including checking weather conditions and making changes as needed

• Communicating with customers to answer questions about tickets, pricing, or flight schedules

• Collecting payment from customers for airline tickets, including cash, credit card transactions, checks, or money orders