Job Description
Job description
About us
Renaissance Hotel - Denver City Centeris housed in one of Colorado's most gorgeous historic buildings, with a lobby that the Denver Post coined the most beautiful room in Denver. Our historic Denver hotel features 230 guest rooms and one-bedroom suites, 6,000 sq. ft. of meeting space, a fitness center and Range, an original concept restaurant and bar, serving local cuisine inspired by the Rocky Mountain West. Imbued with a series of 16 murals from the iconic western muralist Allen Tupper True, the property showcases historic elements from the building's original early 20th-century construction, juxtaposed with the accommodations, amenities and comforts of a modern luxury hotel. Our pet-friendly hotel in Denver is ideally situated in Denver's financial district, steps from the 16th Street Pedestrian Mall, 3 blocks from the Colorado Convention. We are professional, fun and inclusive.
Our work environment includes:
• Growth opportunities
• On-the-job training
• Company perks
Interested in a Reservations / Group Rooms Supervisor position? The purpose of the RESERVATIONS/GROUP ROOMS SUPERVISOR is to ensure the accuracy of all reservations and group room blocks as well as ensuring that all group reservations are set up according to contract/resume requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Respond to telephone, email, fax inquiries for reservation requests by explaining service and amenities to sell guest rooms. Process all reservations, changes and cancellations and provide confirmations.
• Effectively gather all necessary information from guests and confirm reservations.
• Perform group bookings including building blocks, managing group inventory, auditing group blocks before/during and after departure.
• Work with client’s housing team to produce group pick-up reports, ensure proper charge routing of reservations, VIP’s, special requests and perform group audits.
• Works with the Director of Sales and General Manager to ensure hotel is maximizing rates. Implement daily changes to room rates and restrictions as designated by the GM.
• Update the Sell Strategy report daily and distribute
• Act as a resource for both the hotel and the client for information.
• Participate in weekly meetings with sales, front office, and revenue management departments.
• Create various reports supporting both sales & revenue management teams.
• Monitor cut-off dates, group pick-up, and provide weekly information to revenue & sales team.
• Liaison with Front Office to ensure that all systems are in sync, guest & group information & changes are relayed timely to ensure successful outcomes of guest experience, billing and revenue management. Provide back-up to front desk as needed.
• Complete necessary revenue management training to meet or exceed brand requirements.
• Maintain accurate files and systems.
• Maintain and communicate knowledge of all room rates, packages and promotions.
• Answer questions about property facilities/services and room accommodations.
• Have knowledge of all hotel facilities/services, hour of operations, all guest room layouts, bed types, décor, room types and restricted dates.
• Troubleshoot, resolve and document guest issues and concerns or escalate/ refer to appropriate individual.
• Maintain, monitor and balance room availability for any given day.
• Follow all company policies and procedures
• Perform other duties as assigned by the Director of Sales/General Manager.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
QUALIFICATIONS
• Must have flexibility to work nights and weekends.
• Must be able to read and write fluent English.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to interpret and perform basic computer and POS system functions. Knowledge of Outlook, Word, Excel and Hotel Automation systems.
What to Expect
• Be part of a cohesive team with opportunities to build a successful career.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.
Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, ****** orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.
Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.
About Us
We are interested in attracting and investing in talented, dedicated and highly motivated associates who want to join a progressive organization that believes their associates are their greatest asset.
We believe that what lies at the heart of a great company is a place where associates are respected. We believe that when a culture of respect is paramount, associates will in turn treat our guests to the highest level of respect they can deliver. Our current and future success is based on our ability to predict associates needs, recognize their talent, cultivate and nurture those skills. What inspires our associates to want to come to work every day is the opportunity to lean and partner with inspired leaders who are active listeners that care about them.
Within our company, we believe that we will always focus on improving our culture and improving the working environment at both the corporate office and at our hotels. The desired culture is always evolving.
A history of career advancement within an individual hotel, a sister hotel or advancement to a corporate position has built a strong foundation with our team. In addition, the continual growth of our company provides opportunity where associates will be enriched. When a new opportunity arises, we first look within our talent pool. Our high retention factor at all associate levels support this philosophy.
Our human resource initiatives are designed for personal and professional growth. They include ongoing formal and on the job training, competitive benefits and compensation, reward for performance, recognition and celebrating successes at every level. We believe in having on the job fun! We look for opportunities to engage our associates in the company’s vision, mission and core values. Our associates are our greatest asset.
Joining the Stonebridge team is joining a winning team. You will work with leading hotel professionals and leading hotel brands. We invite you to consider a career with our growing organization.
Job Type: Full-time
Pay: $22.00 per hour
Expected hours: 40 per week
Benefits:
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance
Schedule:
• 8 hour shift
• Monday to Friday
Experience:
• Hotel experience: 1 year (Required)
Work Location: In person
About us
Renaissance Hotel - Denver City Centeris housed in one of Colorado's most gorgeous historic buildings, with a lobby that the Denver Post coined the most beautiful room in Denver. Our historic Denver hotel features 230 guest rooms and one-bedroom suites, 6,000 sq. ft. of meeting space, a fitness center and Range, an original concept restaurant and bar, serving local cuisine inspired by the Rocky Mountain West. Imbued with a series of 16 murals from the iconic western muralist Allen Tupper True, the property showcases historic elements from the building's original early 20th-century construction, juxtaposed with the accommodations, amenities and comforts of a modern luxury hotel. Our pet-friendly hotel in Denver is ideally situated in Denver's financial district, steps from the 16th Street Pedestrian Mall, 3 blocks from the Colorado Convention. We are professional, fun and inclusive.
Our work environment includes:
• Growth opportunities
• On-the-job training
• Company perks
Interested in a Reservations / Group Rooms Supervisor position? The purpose of the RESERVATIONS/GROUP ROOMS SUPERVISOR is to ensure the accuracy of all reservations and group room blocks as well as ensuring that all group reservations are set up according to contract/resume requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Respond to telephone, email, fax inquiries for reservation requests by explaining service and amenities to sell guest rooms. Process all reservations, changes and cancellations and provide confirmations.
• Effectively gather all necessary information from guests and confirm reservations.
• Perform group bookings including building blocks, managing group inventory, auditing group blocks before/during and after departure.
• Work with client’s housing team to produce group pick-up reports, ensure proper charge routing of reservations, VIP’s, special requests and perform group audits.
• Works with the Director of Sales and General Manager to ensure hotel is maximizing rates. Implement daily changes to room rates and restrictions as designated by the GM.
• Update the Sell Strategy report daily and distribute
• Act as a resource for both the hotel and the client for information.
• Participate in weekly meetings with sales, front office, and revenue management departments.
• Create various reports supporting both sales & revenue management teams.
• Monitor cut-off dates, group pick-up, and provide weekly information to revenue & sales team.
• Liaison with Front Office to ensure that all systems are in sync, guest & group information & changes are relayed timely to ensure successful outcomes of guest experience, billing and revenue management. Provide back-up to front desk as needed.
• Complete necessary revenue management training to meet or exceed brand requirements.
• Maintain accurate files and systems.
• Maintain and communicate knowledge of all room rates, packages and promotions.
• Answer questions about property facilities/services and room accommodations.
• Have knowledge of all hotel facilities/services, hour of operations, all guest room layouts, bed types, décor, room types and restricted dates.
• Troubleshoot, resolve and document guest issues and concerns or escalate/ refer to appropriate individual.
• Maintain, monitor and balance room availability for any given day.
• Follow all company policies and procedures
• Perform other duties as assigned by the Director of Sales/General Manager.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
QUALIFICATIONS
• Must have flexibility to work nights and weekends.
• Must be able to read and write fluent English.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to interpret and perform basic computer and POS system functions. Knowledge of Outlook, Word, Excel and Hotel Automation systems.
What to Expect
• Be part of a cohesive team with opportunities to build a successful career.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.
Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, ****** orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.
Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.
About Us
We are interested in attracting and investing in talented, dedicated and highly motivated associates who want to join a progressive organization that believes their associates are their greatest asset.
We believe that what lies at the heart of a great company is a place where associates are respected. We believe that when a culture of respect is paramount, associates will in turn treat our guests to the highest level of respect they can deliver. Our current and future success is based on our ability to predict associates needs, recognize their talent, cultivate and nurture those skills. What inspires our associates to want to come to work every day is the opportunity to lean and partner with inspired leaders who are active listeners that care about them.
Within our company, we believe that we will always focus on improving our culture and improving the working environment at both the corporate office and at our hotels. The desired culture is always evolving.
A history of career advancement within an individual hotel, a sister hotel or advancement to a corporate position has built a strong foundation with our team. In addition, the continual growth of our company provides opportunity where associates will be enriched. When a new opportunity arises, we first look within our talent pool. Our high retention factor at all associate levels support this philosophy.
Our human resource initiatives are designed for personal and professional growth. They include ongoing formal and on the job training, competitive benefits and compensation, reward for performance, recognition and celebrating successes at every level. We believe in having on the job fun! We look for opportunities to engage our associates in the company’s vision, mission and core values. Our associates are our greatest asset.
Joining the Stonebridge team is joining a winning team. You will work with leading hotel professionals and leading hotel brands. We invite you to consider a career with our growing organization.
Job Type: Full-time
Pay: $22.00 per hour
Expected hours: 40 per week
Benefits:
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance
Schedule:
• 8 hour shift
• Monday to Friday
Experience:
• Hotel experience: 1 year (Required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Reservations|Group Rooms Supervisor position is now open for candidates interested in the Hotel Jobs sector. This role in Denver offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
