Job Description
Job type
Full-time
Location
Leeds
Benefits
Pulled from the full job description
Referral programme
Annual leave
Employee discount
Employee assistance programme
Cycle to work scheme
Discounted gym membership
Full job description
Resident Liaison Officer
Offer ID:
79963
Job:
Support Functions / Communication
Contract type:
Resident Liaison Officer
Schedule:
Full-Time
Country:
United Kingdom
Equans is looking for a Resident Liaison Officer to join our team in Leeds on a permanent basis.. This role will be based in Doncaster initially. This is a full time role. On offer is a competitive salary, company vehicle and benefits package.
Hours of work are:
Monday 7:30-4:00
Tuesday 7:30-4:00
Wednesday 7:30-4:00
Thursday 7:30-4:00
Friday 7:30-3:00
WHAT WILL YOU DELIVER?
Serve as the primary point of contact for residents, providing clear and timely information about project plans, timelines, and progress
Address resident concerns, complaints, or queries promptly and effectively, ensuring that issues are resolved to the satisfaction of both the resident and the company
Conduct pre-project surveys and consultations with residents to understand their needs, preferences, and any potential issues, feeding this information back to the project team
Prepare and distribute newsletters, letters, and other communication materials to keep residents informed about upcoming works, project milestones, and any potential disruptions.
Provide ongoing support to residents throughout the project, including arranging temporary accommodation or other necessary provisions if required by the nature of the works
Work closely with project managers, contractors, and other stakeholders to ensure that resident feedback is considered in project planning and execution
Conduct post-project satisfaction surveys and follow-ups to assess resident satisfaction and identify areas for improvement
WHAT CAN WE OFFER YOU?
24 days annual leave (+ public holidays)
Life Cover equivalent to 1.5 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app
WHO ARE WE LOOKING FOR?
Previous experience in a customer-facing role, ideally within construction, housing, or a related field
Excellent verbal and written communication skills, with the ability to interact effectively with residents from diverse backgrounds
Strong problem-solving abilities and the capacity to manage and resolve conflicts or complaints in a professional manner
Empathetic and Approachable: Able to build rapport and trust with residents, showing understanding and sensitivity to their concerns
Experience working within social housing, local government, or a similar environment where resident or customer interaction is a key component of the role
WHO ARE WE?
Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.
In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.
Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.
Equans is a Bouygues group company.
WHAT'S NEXT?
If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.
EQNENG
At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.
+
Leaflet | © OpenStreetMap
Place:
Workplace : Leeds United Kingdom
APPLY FOR THIS JOB OFFER
Share this job:
Full-time
Location
Leeds
Benefits
Pulled from the full job description
Referral programme
Annual leave
Employee discount
Employee assistance programme
Cycle to work scheme
Discounted gym membership
Full job description
Resident Liaison Officer
Offer ID:
79963
Job:
Support Functions / Communication
Contract type:
Resident Liaison Officer
Schedule:
Full-Time
Country:
United Kingdom
Equans is looking for a Resident Liaison Officer to join our team in Leeds on a permanent basis.. This role will be based in Doncaster initially. This is a full time role. On offer is a competitive salary, company vehicle and benefits package.
Hours of work are:
Monday 7:30-4:00
Tuesday 7:30-4:00
Wednesday 7:30-4:00
Thursday 7:30-4:00
Friday 7:30-3:00
WHAT WILL YOU DELIVER?
Serve as the primary point of contact for residents, providing clear and timely information about project plans, timelines, and progress
Address resident concerns, complaints, or queries promptly and effectively, ensuring that issues are resolved to the satisfaction of both the resident and the company
Conduct pre-project surveys and consultations with residents to understand their needs, preferences, and any potential issues, feeding this information back to the project team
Prepare and distribute newsletters, letters, and other communication materials to keep residents informed about upcoming works, project milestones, and any potential disruptions.
Provide ongoing support to residents throughout the project, including arranging temporary accommodation or other necessary provisions if required by the nature of the works
Work closely with project managers, contractors, and other stakeholders to ensure that resident feedback is considered in project planning and execution
Conduct post-project satisfaction surveys and follow-ups to assess resident satisfaction and identify areas for improvement
WHAT CAN WE OFFER YOU?
24 days annual leave (+ public holidays)
Life Cover equivalent to 1.5 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app
WHO ARE WE LOOKING FOR?
Previous experience in a customer-facing role, ideally within construction, housing, or a related field
Excellent verbal and written communication skills, with the ability to interact effectively with residents from diverse backgrounds
Strong problem-solving abilities and the capacity to manage and resolve conflicts or complaints in a professional manner
Empathetic and Approachable: Able to build rapport and trust with residents, showing understanding and sensitivity to their concerns
Experience working within social housing, local government, or a similar environment where resident or customer interaction is a key component of the role
WHO ARE WE?
Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.
In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.
Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.
Equans is a Bouygues group company.
WHAT'S NEXT?
If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.
EQNENG
At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.
+
Leaflet | © OpenStreetMap
Place:
Workplace : Leeds United Kingdom
APPLY FOR THIS JOB OFFER
Share this job:
💡 Quick Summary
Seeking a career-building opportunity? The Resident Liaison Officer position is now open for candidates interested in the Office Assistant Jobs sector. This role in Leeds offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Office Assistant Jobs is a plus.