Resident Manager - Full Time

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About Community Corporation of Santa Monica -

At Community Corp, we don’t just manage properties—we create homes and strengthen communities. Since 1982, we’ve built and preserved over 2,000 affordable homes for working families across Santa Monica and the Westside. Our mission is rooted in equity, sustainability, and opportunity—and our team plays a vital role in making that vision a reality every day.

Position Overview -

We are seeking a dedicated and service-oriented Full-Time Resident Manager to join our team. In this role, you will be at the heart of our communities—ensuring properties are well-managed, residents are supported, and operations run smoothly.

Compensation and Benefits -

Hourly Rate: $22.00 – $24.00

We offer a competitive and comprehensive benefits package, including:
• Medical insurance
• Dental and vision insurance
• 403(b) retirement plan
• 4 weeks of paid vacation
• 120 hours of sick time
• Paid holidays

• Paid sick leave
• Mileage reimbursement
• On-site unit included
• Paid utilities
• Sign-on incentive

Essential Position Responsibilities -

• Collect rent, post payments, and manage rent adjustments in a timely manner
• Complete monthly rent journals and maintain accurate financial records
• Prepare and post notices promptly
• Enforce lease agreements, house rules, and parking policies
• Ensure compliance with Fair Housing laws
• Document and report incidents accurately and promptly
• Coordinate and follow up on maintenance work orders
• Deliver exceptional customer service to residents, staff, and vendors
• Support move-in and move-out processes
• Maintain clear communication with Property Supervisor
• Ensure property cleanliness and strong curb appeal
• Conduct daily property walks and risk assessments
• Address resident concerns proactively and professionally
• Maintain accurate resident rosters and parking assignments
• Live onsite at assigned property (if applicable)
• Oversee shared spaces (pool, community room) as applicable
• Complete weekly inspection reports
• Respond to after-hours emergencies as needed
• Assist in training new Resident Managers
• Perform additional duties as assigned

Compliance -

Resident Managers play a key role in ensuring compliance with affordable housing regulations. Responsibilities include:
• Income-qualifying applicants in accordance with LIHTC, HCD, LAHD, and other programs
• Processing annual income recertifications accurately and on time
• Maintaining complete and compliant resident and applicant files
• Verifying documentation and ensuring adherence to regulatory requirements

Supportive Housing -

For select communities, supportive housing experience is required. In these roles, you will:
• Oversee daily operations of supportive housing communities
• Act as a liaison between residents, case managers, and service providers
• Promote resident well-being and housing stability
• Collaborate with partners such as LAHD, LAHSA, and CES

• Strong interpersonal skills, empathy, and the ability to manage multiple priorities are essential.

Essential Compliance Responsibilities -

• Lease vacant units and pre-qualify applicants per regulatory guidelines
• Prepare and verify move-in files
• Process CES referrals and leasing documentation
• Complete lease-up, quarterly, and annual reports
• Conduct and review annual recertifications
• Assist with audits and ensure file compliance
• Maintain organized resident and applicant records
• Process Section 8 documentation as required
• Support team operations and cross-property needs
• Assist with compliance reporting and training
• Understand regulatory agreements and rent restrictions
• Review and approve recertifications and lease-up files
• Provide leadership and support to Resident Manager team

Skills -

• LIHTC certification preferred
• Strong attention to detail and organization
• Ability to manage multiple priorities effectively
• Excellent written and verbal communication skills
• Strong math and analytical skills
• Knowledge of Fair Housing laws and California regulations
• Proficiency in Microsoft Word and Excel (Yardi/Access a plus)

Education and Experience -

• High school diploma/GED required; some college preferred
• Minimum of 2 years of onsite Resident Manager experience in affordable housing
• Leasing experience required
• For supportive housing: experience working with formerly unhoused or special needs populations preferred

Physical Requirements -

This role requires both office and on-site activity, including:
• Daily property inspections and walking the grounds
• Exposure to outdoor elements
• Ability to lift, push, or pull up to 25 pounds
• Ability to maneuver trash bins and equipment

Travel Requirements -

• Travel within Santa Monica and West Los Angeles properties
• Occasional travel for trainings and seminars
• Valid California driver’s license, insurance, and acceptable driving record required

Other Requirements -

• Applicants MUST MEET mandated housing income qualification per funding regulatory agreements for consideration for the position.
• Community Corp maintains a no-pet policy

Background Check and Driving Record will be Conducted

Community Corp. is an Equal Opportunity Employer.

Company DescriptionCommunity Corp. is a Santa Monica-based non-profit organization that restores, builds, and manages affordable housing for working families of modest means. By enhancing and increasing affordable housing, we improve neighborhoods, create an environment where people can thrive, and change thousands of lives. Our work contributes to the distinct character of Santa Monica, making it a more inclusive, caring, and environmentally sustainable city. In short, we advance the values that Santa Monica residents share – and enrich our community.

We are dedicated to providing exceptional housing opportunities. Our “Tenant Selection Criteria” guides selection and occupancy and are provided to help you understand our process. Our criteria follows required governmental regulations. These regulations may include guidelines from HUD, HCD, TCAC and City of Santa Monica.

We work to meet our residents’ needs and exceed their expectations when it comes to leasing and maintaining their homes. If you are considering living in a Community Corp. residence, you can rest assured we’ll be there for you when you need us. Our entire team strives to conduct ourselves honestly, ethically, and in accordance with Fair Housing principles.

We increase and improve Santa Monica’s affordable housing stock. Since our inception in 1982, the Housing Restoration and Production Department has managed the rehabilitation and construction of nearly 2,071 affordable homes. We oversee the acquisition of property, develop conceptual proposals, secure financing, and manage construction. In all of our properties, we strive to construct housing that is at the forefront of architectural innovation and environmental sustainability. We preserve historic buildings and construct new housing that is sensitive to the surrounding area’s scale and style, working to improve neighborhoods and strengthen communities.