Job Description
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Southern Cross Care (NSW & ACT)
Why join us?
We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.
Southern Cross Benefits!
Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
Discounted private health insurance
Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
Ongoing Training and Development
Linkedin Training - SCC's Senior Leaders and Support Office teams can access a digital library of over 6000 courses
Genuine Career Progression Pathways – Buddy Program, New Grad Elevate Program, Study Support
Referral Bonus Program
The Role - Full-time / 76 hours per fortnight - Monday to Friday
Resident Care & Experience
Oversee the delivery of personal and clinical care aligned with individual resident needs
Ensure care plans are up to date, regularly reviewed, and person-centred
Promote a supportive, respectful environment where residents maintain autonomy
Oversee lifestyle, nutrition, and wellbeing programs to enrich daily living
Liaise with residents' families, doctors, hospitals, and specialist services
Where required, you may be required to undertake registered nurse duties in the absence of registered nurse coverage at the Home (RN RM only).
Support decision-making in complex care or compliance matters escalated from daily or weekly reviews
Operational & Financial Management
Oversee the implementation of the daily clinical operating rhythm led by the Deputy Residential Manager.
Lead the day-to-day operations of the facility to ensure smooth, compliant service delivery
Prepare, manage, and monitor budgets to ensure financial targets are met
Maintain accurate and compliant records for funding, subsidies, and audits
Manage rosters, payroll inputs, and resource allocations to ensure cost efficiency
Hold overall accountability for audit performance, PCI review accuracy, and Clinical Indicator reporting at site level
People Leadership & Culture
Lead a multidisciplinary team to deliver safe, compassionate care
Recruit, induct, and support team members to succeed in their roles
Promote a positive and professional culture aligned to SCC HEART values
Conduct performance planning, coaching, and support performance improvement
Manage underperformance early, and ensure all members of the team understand their roles and responsibilities
Guide and support the Deputy Residential Manager to lead day-to-day workforce practice improvements.
Ensure leadership coverage, clinical delegation structures, and role clarity is maintained across shifts and weekends.
Quality, Risk & Governance
Ensure compliance with aged care accreditation standards and SCC policies
Lead or support audits, incident reviews, and continuous improvement initiatives
Foster a proactive safety culture with WHS compliance and risk mitigation plans
Lead planning and review cycles to uplift standards of care and service delivery
Monitor clinical indicators and implement corrective actions as required
Lead investigation and management of complex people matters with the support of the People and Culture Business Partner
Stakeholder Relationships & Communication
Build strong relationships with residents and their families to foster trust and satisfaction
Communicate regularly and professionally with internal teams and external stakeholders
Represent the facility at community forums and regulatory visit
Health, Safety and Wellbeing
Champion a safe working environment by monitoring and modelling safe practices.
Ensure WHS compliance and participate in incident reviews.
Oversee emergency procedures and fire safety education.
Consult with employees on changes affecting their safety and wellbeing.
What you will bring
Personal Attributes
Strong leadership and team development skills
Deep understanding of aged care service delivery and resident needs
Effective financial and operational management capability
Commitment to safety, compliance, and continuous improvement
High-level interpersonal, communication, and stakeholder engagement skills
Ability to manage change, resolve conflict, and make sound decisions
Education and Experience
Registered Nurse qualification with current registration (RN RM Only)
First Aid Certificate
Leadership or management qualification (Desirable)
understanding of the Fair Work Act (Desirable)
Understanding of staff rostering principles (Desirable)
Qualifications in leadership, management, or ACFI/AN-ACC (Desirable)
Skills and Capability
Minimum 5 years’ experience in aged care or healthcare, with 2+ years in a leadership role
Demonstrated experience managing multi-disciplinary teams
Proven record of budget management and compliance oversight
Knowledge of aged care funding models, industry and professional legislation and accreditation
About Southern Cross Care (NSW & ACT)
At SCC (NSW & ACT), people are at the heart of everything we do! We are a purpose-led, not-for-profit organisation empowering older people to ‘live life to the full’. We have a passion for providing the best care with clinical excellence and offer person-centred care services to meet individual needs and preferences in residential aged care, retirement living and in-home care.
Join us at SCC (NSW & ACT), where your work is not just a job, but a journey filled with meaningful moments to make a tangible difference in the lives of those we support. Our commitment to your development is unwavering, and we work hard to ensure you are given ample opportunities to continually learn and grow.
SCC is an equal opportunity employer. Creating a diverse and inclusive workplace, where employees feel valued and heard in a safe and respectful workplace, is a priority. All employment is decided based on qualifications, merit, and business need. We welcome people of Aboriginal and Torres Strait Island identity, as well as people of culturally diverse backgrounds, to apply.
Southern Cross Care (NSW & ACT)
Why join us?
We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.
Southern Cross Benefits!
Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
Discounted private health insurance
Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
Ongoing Training and Development
Linkedin Training - SCC's Senior Leaders and Support Office teams can access a digital library of over 6000 courses
Genuine Career Progression Pathways – Buddy Program, New Grad Elevate Program, Study Support
Referral Bonus Program
The Role - Full-time / 76 hours per fortnight - Monday to Friday
Resident Care & Experience
Oversee the delivery of personal and clinical care aligned with individual resident needs
Ensure care plans are up to date, regularly reviewed, and person-centred
Promote a supportive, respectful environment where residents maintain autonomy
Oversee lifestyle, nutrition, and wellbeing programs to enrich daily living
Liaise with residents' families, doctors, hospitals, and specialist services
Where required, you may be required to undertake registered nurse duties in the absence of registered nurse coverage at the Home (RN RM only).
Support decision-making in complex care or compliance matters escalated from daily or weekly reviews
Operational & Financial Management
Oversee the implementation of the daily clinical operating rhythm led by the Deputy Residential Manager.
Lead the day-to-day operations of the facility to ensure smooth, compliant service delivery
Prepare, manage, and monitor budgets to ensure financial targets are met
Maintain accurate and compliant records for funding, subsidies, and audits
Manage rosters, payroll inputs, and resource allocations to ensure cost efficiency
Hold overall accountability for audit performance, PCI review accuracy, and Clinical Indicator reporting at site level
People Leadership & Culture
Lead a multidisciplinary team to deliver safe, compassionate care
Recruit, induct, and support team members to succeed in their roles
Promote a positive and professional culture aligned to SCC HEART values
Conduct performance planning, coaching, and support performance improvement
Manage underperformance early, and ensure all members of the team understand their roles and responsibilities
Guide and support the Deputy Residential Manager to lead day-to-day workforce practice improvements.
Ensure leadership coverage, clinical delegation structures, and role clarity is maintained across shifts and weekends.
Quality, Risk & Governance
Ensure compliance with aged care accreditation standards and SCC policies
Lead or support audits, incident reviews, and continuous improvement initiatives
Foster a proactive safety culture with WHS compliance and risk mitigation plans
Lead planning and review cycles to uplift standards of care and service delivery
Monitor clinical indicators and implement corrective actions as required
Lead investigation and management of complex people matters with the support of the People and Culture Business Partner
Stakeholder Relationships & Communication
Build strong relationships with residents and their families to foster trust and satisfaction
Communicate regularly and professionally with internal teams and external stakeholders
Represent the facility at community forums and regulatory visit
Health, Safety and Wellbeing
Champion a safe working environment by monitoring and modelling safe practices.
Ensure WHS compliance and participate in incident reviews.
Oversee emergency procedures and fire safety education.
Consult with employees on changes affecting their safety and wellbeing.
What you will bring
Personal Attributes
Strong leadership and team development skills
Deep understanding of aged care service delivery and resident needs
Effective financial and operational management capability
Commitment to safety, compliance, and continuous improvement
High-level interpersonal, communication, and stakeholder engagement skills
Ability to manage change, resolve conflict, and make sound decisions
Education and Experience
Registered Nurse qualification with current registration (RN RM Only)
First Aid Certificate
Leadership or management qualification (Desirable)
understanding of the Fair Work Act (Desirable)
Understanding of staff rostering principles (Desirable)
Qualifications in leadership, management, or ACFI/AN-ACC (Desirable)
Skills and Capability
Minimum 5 years’ experience in aged care or healthcare, with 2+ years in a leadership role
Demonstrated experience managing multi-disciplinary teams
Proven record of budget management and compliance oversight
Knowledge of aged care funding models, industry and professional legislation and accreditation
About Southern Cross Care (NSW & ACT)
At SCC (NSW & ACT), people are at the heart of everything we do! We are a purpose-led, not-for-profit organisation empowering older people to ‘live life to the full’. We have a passion for providing the best care with clinical excellence and offer person-centred care services to meet individual needs and preferences in residential aged care, retirement living and in-home care.
Join us at SCC (NSW & ACT), where your work is not just a job, but a journey filled with meaningful moments to make a tangible difference in the lives of those we support. Our commitment to your development is unwavering, and we work hard to ensure you are given ample opportunities to continually learn and grow.
SCC is an equal opportunity employer. Creating a diverse and inclusive workplace, where employees feel valued and heard in a safe and respectful workplace, is a priority. All employment is decided based on qualifications, merit, and business need. We welcome people of Aboriginal and Torres Strait Island identity, as well as people of culturally diverse backgrounds, to apply.
💡 Quick Summary
Seeking a career-building opportunity? The Residential Manager Campbell position is now open for candidates interested in the BPO Jobs sector. This role in Acton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.