Job Description
Department: Homes NSW
Location: Liverpool, NSW, AU, 2170
Req ID: 81921
Response Centre Operator – Maintenance Operations
Response Centre Operator
Clerk Grade 2/4
Location: Liverpool
Talent Pool Creation for Temporary, Full-Time and Part-Time Roles
Salary: $80,129 + superannuation and shift penalties
Generous leave entitlements
Opportunities for learning and career development
Your role
The Maintenance Response Centre operates 24/7 365 days a year and employs around 180 staff to provide responsive maintenance solutions to social housing properties in NSW, utilising various channels such as telephone, email, and online platforms to cater to our clients’ needs effectively.
Your new role offers a generous salary package and internal career progression.
What you’ll do
Your passion for making a difference will be rewarded, knowing you are solving problems for those in need by putting your customer service experience and knowledge to work to deliver the best possible outcomes.
You will do this by:
Responding to our social housing tenants by phone, online, or email, with understanding and empathy to provide accurate and appropriate maintenance advice, that not only meets the asset requirements, but meets the needs of our tenants which can be complex at times.
Keeping track of multiple maintenance requests and activities, ensuring they are progressed and managed end-to-end to deliver optimum service outcomes.
What we’re looking for
We’re looking for dynamic, empathetic, and solutions-focused individuals who thrive in fast-paced environments and are committed to delivering outstanding service. To be successful in this role, you will need to demonstrate:
A strong client focus and commitment to delivering high-quality customer service.
The ability to think on your feet and apply practical problem-solving skills to resolve a wide variety of maintenance issues.
A collaborative mindset — you’re a team player who supports others, shares knowledge, and contributes to a positive team culture.
Confidence and professionalism when engaging with tenants, contractors, tradespeople, and internal stakeholders.
Excellent communication skills — you can explain complex maintenance matters clearly and patiently to people from diverse backgrounds.
Excellent computer navigation skills with the ability to work across multiple systems and screens simultaneously.
The ability to prioritise and manage competing demands while maintaining attention to detail.
A high level of initiative and the ability to think outside the box when faced with non-standard requests or issues.
Commitment to ongoing learning through both in-person and virtual training.
Willingness and flexibility to work across a 24/7 rotating roster, including nights, weekends, and public holidays.
A good understanding of general and reactive building maintenance, including common issues in plumbing, electrical, carpentry, and safety.
Previous Call Centre or customer contact experience is desirable but not essential.
For more information about this role, please click here to download the role description.
How to apply
Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).
Applications close 12 April 2026 at 11:59pm AEST.
Please note, upon ad closure this recruitment will be moving fast and you may be required to attend an in-person assessment centre in Liverpool.
Got a question?
For more information about the role, please contact the hiring manager Jacob Stewart at jacob.stewart@homes.nsw.gov.au or on 02 7241 1056.
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Syvonne Pereira on 0498XXXXXX or via Syvonne.Pereira@dcj.nsw.gov.au
Inclusion and Diversity lies at the heart of how we recruit.
We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website
For more information visit Your recruitment journey on the DCJ website.
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
Location: Liverpool, NSW, AU, 2170
Req ID: 81921
Response Centre Operator – Maintenance Operations
Response Centre Operator
Clerk Grade 2/4
Location: Liverpool
Talent Pool Creation for Temporary, Full-Time and Part-Time Roles
Salary: $80,129 + superannuation and shift penalties
Generous leave entitlements
Opportunities for learning and career development
Your role
The Maintenance Response Centre operates 24/7 365 days a year and employs around 180 staff to provide responsive maintenance solutions to social housing properties in NSW, utilising various channels such as telephone, email, and online platforms to cater to our clients’ needs effectively.
Your new role offers a generous salary package and internal career progression.
What you’ll do
Your passion for making a difference will be rewarded, knowing you are solving problems for those in need by putting your customer service experience and knowledge to work to deliver the best possible outcomes.
You will do this by:
Responding to our social housing tenants by phone, online, or email, with understanding and empathy to provide accurate and appropriate maintenance advice, that not only meets the asset requirements, but meets the needs of our tenants which can be complex at times.
Keeping track of multiple maintenance requests and activities, ensuring they are progressed and managed end-to-end to deliver optimum service outcomes.
What we’re looking for
We’re looking for dynamic, empathetic, and solutions-focused individuals who thrive in fast-paced environments and are committed to delivering outstanding service. To be successful in this role, you will need to demonstrate:
A strong client focus and commitment to delivering high-quality customer service.
The ability to think on your feet and apply practical problem-solving skills to resolve a wide variety of maintenance issues.
A collaborative mindset — you’re a team player who supports others, shares knowledge, and contributes to a positive team culture.
Confidence and professionalism when engaging with tenants, contractors, tradespeople, and internal stakeholders.
Excellent communication skills — you can explain complex maintenance matters clearly and patiently to people from diverse backgrounds.
Excellent computer navigation skills with the ability to work across multiple systems and screens simultaneously.
The ability to prioritise and manage competing demands while maintaining attention to detail.
A high level of initiative and the ability to think outside the box when faced with non-standard requests or issues.
Commitment to ongoing learning through both in-person and virtual training.
Willingness and flexibility to work across a 24/7 rotating roster, including nights, weekends, and public holidays.
A good understanding of general and reactive building maintenance, including common issues in plumbing, electrical, carpentry, and safety.
Previous Call Centre or customer contact experience is desirable but not essential.
For more information about this role, please click here to download the role description.
How to apply
Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).
Applications close 12 April 2026 at 11:59pm AEST.
Please note, upon ad closure this recruitment will be moving fast and you may be required to attend an in-person assessment centre in Liverpool.
Got a question?
For more information about the role, please contact the hiring manager Jacob Stewart at jacob.stewart@homes.nsw.gov.au or on 02 7241 1056.
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Syvonne Pereira on 0498XXXXXX or via Syvonne.Pereira@dcj.nsw.gov.au
Inclusion and Diversity lies at the heart of how we recruit.
We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website
For more information visit Your recruitment journey on the DCJ website.
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
💡 Quick Summary
Seeking a career-building opportunity? The Response Centre Operator position is now open for candidates interested in the Government Job Alert sector. This role in Liverpool offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.